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Joint Base San Antonio
Joint Base San Antonio
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How to make ICE comments that get results
October 16, 2019
— Joint Base San Antonio aims to provide exceptional customer service and support to service members and their families. If those Interactive Customer Evaluation, or ICE, service providers meet or don’t meet expectation, you can take actions that provide results....
Three JBSA customer service mistakes: are you an offender?
August 1, 2019
— Customer service in the 21st Century is the new battle-ground for companies and organizations to maintain the highest standards of customer service, expectations and customer retention. ...
How to effectively use ICE feedback
April 16, 2019
— How do you feel when you receive feedback about the services you provide?...
Customer experience defines your organizations
July 11, 2018
— Top companies and businesses were surveyed and asked what the single most exciting opportunity for 2018 was. The results have shown the shift to win over customers is through customer experience. ...
Five ways to use feedback to strengthen your customer’s experience
April 3, 2018
— With the explosion of social media feedback tools, there are now countless ways your customers can rate you what happened during their experience and how they feel about your organization, products and services. ...
Four ways to go above and beyond at your job
December 14, 2017
— One of the most impressive things you can do in your job is to strive to continually improve. Alternatively, one of the worst things you can do is to make the same mistakes over and over again. To do this, start by listening to the feedback you get from your customers and actually use it....
Six customer service lessons from the trenches
August 7, 2017
— Many organizations say they provide great customer service, but their customers probably aren't nearly as satisfied as they think. Does your organization participate in the Interactive Customer Evaluation, or ICE, program? If so, are you measuring your service performance and using data to initiating internal and external process improvements? Are you learning from your process and experience mistakes?...
Understanding ICE: how to make Interactive Customer Evaluation work for you
September 17, 2015
— If you haven’t submitted an ICE comment yet, you are missing your chance to be the voice of major change for JBSA. ...