Hours
8 a.m. to 5 p.m., Mondays through Fridays
Weekends & Holidays on call After Hours

For room information
Check-in at Fisher House III, located opposite the FSS Campground.
Call 210-671- 6028 or DSN 473-6028
If after hours, knock or call 210-216-7193 or 210-215-5750.

Addresses
Fisher House I
1445 Foster Ave., building 3810
Joint Base San Antonio-Lackland, TX 78236

Fisher House II
1445 Foster Ave., building 3812
JBSA-Lackland, TX 78236

Fisher House III
1445 Foster Ave. building 3865
JBSA-Lackland, TX 78236

1. Alcohol, illegal drugs, firearms, and pets are not permitted in the house. Smoking is not permitted in the house or within a 50-foot radius of the house. Please use designated smoking areas. Violation of this rule will result in eviction.

2. For the safety and security of all our guests, please keep the doors locked after normal business hours on weekends and holidays.

3. Per Public Health regulations, guests are not to accept any food items/food donations at any time. Please refer them to the management.

4. The Fisher House is a temporary lodging facility, not a medical treatment facility. Staff does not provide any medical care or assistance; no medical treatment will be permitted in the Fisher Houses.

5. No open flames or candles.

6. Rooms must be occupied daily unless other arrangements have been made in advance with the House Manager. If away from the room for more than 2 nights guests must completely check out of the room.

7. Check out time is 11 a.m. unless otherwise arranged.

8. Guests will be responsible for the conduct of their children. They will be always supervised and will not be left unattended. Children must show proper respect and behavior towards other residents, staff, and property.

9. The house is a communal living facility. Respect others property and remember to secure your own room. We are not responsible for lost or stolen property.

10. You are required to clean up after yourself when you use common areas or common items. You are responsible for emptying the trash in your room and the common areas on weekends.  Food and beverages except for water are not allowed in the guest rooms.

11. Residents are expected to dress appropriately in common areas. Shirt and footwear and required.

12. All guests must be able to evacuate the facility/house independently in case of fire or any other emergency.

13. Persons with infectious disease often require special precautions. Please notify the staff if you have an illness requiring special arrangements.

14. Only guests listed on the registration form may reside in the house. Any changes must be coordinated with Fisher House management.

15. Quiet hours are from 10 p.m. to 7 a.m. daily. Non-resident guests will not be permitted in the Fisher Houses during quiet hours.

16. I understand that it is a privilege, not a right, to stay in the Fisher Houses and is contingent upon my agreement to abide by the following rules and guidelines of the Fisher House.

1. What are the Fisher Houses?
The Fisher Houses are compassionate care facilities, located on Joint Base San Antonio-Lackland within walking distance to the hospital. The houses provide a comfortable place to stay, serving the families of all branches of the military receiving active treatment at Wilford Hall Ambulatory Surgical Center, or outplaced to a local community hospital. The house also serves those military affiliated members outside of the local area who are receiving medical treatment in an outpatient status.  The houses provide a safe and comfortable home-away-from-home for families in need.

2. Who is eligible to stay at the houses?
Care givers and families of patients from all branches of the military receiving active treatment at Wilford Hall Ambulatory Surgical Center. The guests must live outside a 50-mile radius of Wilford Hall Ambulatory Surgical Center. Those within a 50-mile radius may be considered on a case-by-case basis if situation requires the need and occupancy allows.   Availability of rooms is provided on a space available basis. Those in an outpatient status are also eligible, and you may request to have one non-medical attendee (over the age of 18) accompany you during your stay. Priority is given to families of Overseas Contingency Operations, families of critically ill patients and Oncology. Patients and guests must be able to care for themselves as the staff does not provide any medical care, assistance, or transportation.

3. When can I stay at Fisher House?
-- Actively receiving medical treatment through base MTF.
-- Lives outside a 50 miles radius of the hospital
-- Able to care for themselves independently.
-- Able to exit the building independently in an emergency.
-- Must be able to provide their own transportation to and from Wilford Hall Ambulatory Surgical Center and other required locations. Transportation is not provided by the Fisher House or the base.
-- Not a threat to themselves or others
-- Not involved in a domestic violence situation that may pose a threat to others in the house.
-- Guest must be free of communicable diseases to include chicken pox, shingles, measles, mumps, colds, flu etc.

4. Who do I contact?
You may contact the House Managers at 210-671-6037. Office hours are 8 a.m. to  5 p.m., Mondays-Fridays. Any calls/messages after 5 p.m. will be returned the next business day. The office is closed on all federal holidays and weekends. 

5. How do I make a reservation?
Due to limited availability, please contact us with the dates of your treatment as soon as possible. You will be placed on a waiting list and notified as soon as a room becomes available. Room requests are taken Monday through Friday from 8 a.m. to 4 p.m. by calling 210-671-6028. We are closed on all federal holidays and weekends. If you reach voice mail, please leave a message and your call will be the next business day. Please remember we are on Central Time.

6. Are volunteer opportunities available?
If you are interested in exploring volunteer opportunities, contact the House Managers at 210-671-6028.