Welcome to the Joint Base San Antonio Pharmacy Website

We strive to provide you and your family the most efficient and safest services possible. This website has been created to answer some of the more frequently asked questions and provide information to help you have a successful and enjoyable visit to our pharmacy.

Getting Your Medications

All new hard copy or electronically prescribed medications activated before noon will be ready for pick up after 2 p.m. the same day. All new hard copy or electronically prescribed medications activated after noon will be ready for pick up after 10 a.m. the next duty day. All refills must be called in through AudioCare at 1-800-469-7170. 

If you need to request that your electronically prescribed medication(s) sent in from your provider be filled, please call ahead to your BAMC Pharmacy of choice so a staff member can begin processing your prescriptions before you go to the pharmacy. You will then receive an estimated pick up time at the pharmacy. Calling ahead for your prescriptions will reduce your wait at the pharmacy.

BAMC Main Outpatient Pharmacy: 210-916-1536, Option #6
Capt. Jennifer M. Moreno Clinic Pharmacy: 210-916-1536, Option #6
Exchange Pharmacy: 210-916-1536, Option #6
Westover Hills Medical Home Pharmacy: 210-529-0793
Schertz Medical Home Pharmacy: 210-916-0047
Spc. Taylor J. Burke (JBSA-Camp Bullis) Pharmacy: 210-295-8326


Please keep in mind that you can get a 90-day supply of your medications via TRICARE Pharmacy Home Delivery or at retail network pharmacies (three, 30-day supplies at the cost of three copayments). Consider using home delivery to conveniently access your maintenance medications (drugs regularly taken for a chronic condition) without leaving your house. Visit for more information.

 The safety and wellbeing of our patients, staff and family members is our top priority. We apologize for the inconvenience and hope to resume our normal operations soon. Thank you for your support and patience!

Refilling Prescriptions

Refills can be picked up at any JBSA Pharmacy refill pick-up location, regardless of where you first filled your prescription. Refills called in before 4:30 p.m. will be ready by 1 p.m. on the third duty day for all JBSA pharmacies.

** Please note the difference between a REFILL and a RENEWAL**

Refills are called in by the patient to the phone number listed below for activation. Renewals are medications that have run out of refills and the provider must create a new script. Once that’s completed, that renewal will have to be activated as a new medication.

When refilling your prescriptions by phone, call 210-292-9995 or 800-469-7170 and follow these steps:

Option 1: JBSA Fort-Sam Houston or JBSA-Camp Bullis Sites

  • Option 1: JBSA-Fort Sam Houston Pharmacy Locations
  • Option 2: Brooke Army Medical Center Pharmacy Locations
  • Option 3: Capt. Jennifer Moreno Clinic Pharmacy
  • Option 4: Spc. Taylor Burk Clinic at JBSA-Camp Bullis
  • Option 5: Schertz Medical Home
  • Option 6: Westover Medical Home

Option 2: JBSA-Lackland, JBSA-Randolph, Blue Skies of Texas, Gateway Bulverde Clinic Pharmacy

  • Option 1: JBSA-Lackland Satellite Pharmacy
  • Option 2: JBSA-Randolph BX Pharmacy
  • Option 3: Blue Skies of Texas
  • Option 4: ScriptCenter Lockers located inside of Wilford Hall Ambulatory Surgical Center
  • Option 6: Gateway Bulverde Clinic Pharmacy
JBSA Pharmacies
For more information about hours, contact information or locations, click one of the JBSA pharmacies below
Fort Sam Houston



Electronic Prescribing

Your civilian network provider can prescribe medications directly to the following JBSA Pharmacies with the following information:

1. All JBSA-Fort Sam Houston and Brooke Army Medical Center Pharmacies are called "DOD JBSA FORT SAM HOUSTON PHARMACY"
2. JBSA-Lackland Satellite Pharmacy is called "DOD JBSA LACKLAND PHARMACY"
3. JBSA-Randolph Pharmacy is called "DOD RANDOLPH PHARMACY"
4. JBSA-Gateway Bulverde Clinic Pharmacy is called "DOD JBSA GATEWAY BULVERDE PHARMACY"

Prescription Costs

Your costs depend on where you fill your prescription and the type of drug:

  • Generic formulary
  • Brand name formulary
  • Non-formulary

Military Pharmacy

Get up to a 90-day supply of most prescription drugs.

  • $0 copayment
  • Not all drugs are available.
  • Call first to check.

Home Delivery

Get up to a 90-day supply of most prescription drugs.

  • Generic formulary: $7
  • Brand name formulary: $24
  • Non-formulary: $53 (unless you get medical necessity)

Network Pharmacy

Get up to a 30-day supply of most prescription drugs.

  • Generic formulary: $11
  • Brand name formulary: $28
  • *Non-formulary: $53 (unless you get medical necessity)

If you want a 90-day supply from your network pharmacy, you'll pay the cost for each 30-day supply. For example, a 90-day supply of a generic drug will cost $33.

**Network Pharmacy: Some non-formulary drugs are only covered through Home Delivery. Check with Express Scripts before filling prescriptions for non-formulary drugs at a retail network pharmacy.

ICE Feedback

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ICE feedback is used to improve the products and services available to you provided by DoD offices and facilities worldwide.
Home Delivery

Interested in receiving your medications by home delivery, a TRICARE service provided by Express Scripts?  Visit the ESI Federal Pharmacy Services  webpage or download the Express Scripts Mobile App to learn more about your Home Delivery options.

Tricare logo and Express Scripts Federal Pharmacy Services brand

The San Antonio Military Health System (SAMHS) is responsible for providing management and oversight of business, clinical, and educational functions of all Military Health Systems (MHS) medical treatment facilities (MTF's) located in the San Antonio metropolitan area.

San Antonio Military Health System Poster with Performance Pledge

If you are considering volunteering to give back to the men and women who serve and have served in our Armed Forces, please call one of the Volunteer Coordinators below for information on getting involved. There are various positions and we may have a place for you.

JBSA-Fort Sam Houston: 210-916-5388
JBSA-Lackland: 210-292-6591
JBSA-Randolph: 210-652-6372