Refills can be picked up at any JBSA Pharmacy refill pick-up location, regardless of where you first filled your prescription. Refills called in before 4:30 p.m. will be ready by 1 p.m. on the third duty day for all JBSA pharmacies.

** Please note the difference between a REFILL and a RENEWAL**

Refills are called in by the patient to the phone number listed below for activation. Renewals are medications that have run out of refills and the provider must create a new script. Once that’s completed, that renewal will have to be activated as a new medication.

When refilling your prescriptions by phone, call 210-292-9995 or 800-469-7170 and follow these steps:

Option 1: JBSA Fort-Sam Houston or JBSA-Camp Bullis Sites

• Option 1: JBSA-Fort Sam Houston Pharmacy Locations
• Option 2: Brooke Army Medical Center Pharmacy Locations
• Option 3: Capt. Jennifer Moreno Clinic Pharmacy
• Option 4: Spc. Taylor Burk Clinic at JBSA-Camp Bullis
• Option 5: Schertz Medical Home
• Option 6: Westover Medical Home

Option 2: JBSA-Lackland, JBSA-Randolph, Blue Skies of Texas, Gateway Bulverde Clinic Pharmacy

• Option 1: JBSA-Lackland Satellite Pharmacy
• Option 2: JBSA-Randolph BX Pharmacy
• Option 3: Blue Skies of Texas
• Option 4: ScriptCenter Lockers located inside of Wilford Hall Ambulatory Surgical Center
• Option 6: Gateway Bulverde Clinic Pharmacy

Your civilian network provider can prescribe medications directly to the following JBSA Pharmacies with the following information:

1. All JBSA-Fort Sam Houston and Brooke Army Medical Center Pharmacies are called "DOD JBSA FORT SAM HOUSTON PHARMACY"
2. JBSA-Lackland Satellite Pharmacy is called "DOD JBSA LACKLAND PHARMACY"
3. JBSA-Randolph Pharmacy is called "DOD RANDOLPH PHARMACY"
4. JBSA-Gateway Bulverde Clinic Pharmacy is called "DOD JBSA GATEWAY BULVERDE PHARMACY"

Your costs depend on where you fill your prescription and the type of drug:

• Generic formulary
• Brand name formulary
• Non-formulary

Military Pharmacy

Get up to a 90-day supply of most prescription drugs.

• $0 copayment
• Not all drugs are available.
• Call first to check.

Home Delivery

Get up to a 90-day supply of most prescription drugs.

• Generic formulary: $7
• Brand name formulary: $24
• Non-formulary: $53 (unless you get medical necessity)

Network Pharmacy

Get up to a 30-day supply of most prescription drugs.

• Generic formulary: $11
• Brand name formulary: $28
• *Non-formulary: $53 (unless you get medical necessity)

If you want a 90-day supply from your network pharmacy, you'll pay the cost for each 30-day supply. For example, a 90-day supply of a generic drug will cost $33.

**Network Pharmacy: Some non-formulary drugs are only covered through Home Delivery. Check with Express Scripts before filling prescriptions for non-formulary drugs at a retail network pharmacy.

Interested in receiving your medications by home delivery, a TRICARE service provided by Express Scripts?  Visit the ESI Federal Pharmacy Services  webpage or download the Express Scripts Mobile App to learn more about your Home Delivery options.