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Entering JBSA

In order to enter JBSA locations, visitors are required to have a valid form of identification and to have a sponsor with a valid DoD ID card.


Military (Active, Reserve, National Guard, Dependent, Retiree)
Contractor Card
DoD Civilian


Questions or Concerns

If you have any issues or concerns regarding installation access, please contact your respective Base Defense Operations Center. 

Base Defense Operations Centers:

JBSA-Camp Bullis and JBSA-Fort Sam Houston: 210-221-9331

JBSA-Lackland: 210-671-2018

JBSA-Randolph: 210-652-5700

Gate Hours
Real ID Act

JBSA implemented REAL ID Act, Sept. 15, 2016

Identification cards from the following states will be denied access or must be escorted if they cannot present an alternate identification credential: American Samoa, Minnesota, Missouri and Washington.

Additionally, as part of DHS REAL ID phase implementation, starting Oct. 10, the following states will also require an alternate identification credential: Alaska, Arkansas, California, Guam, Idaho, Illinois, Kentucky, Louisiana, Maine, Massachusetts, Michigan, Montana, N. Marianas, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Oklahoma, Oregon, Pennsylvania, Puerto Rico, Rhode Island, South Carolina, Texas, Virginia and the Virgin Islands.

Per the Homeland Security REAL ID web page (https://www.dhs.gov/real-id), every state ID can be accepted at this time.

To learn more about the Real ID act and how it will affect you, visit: http://go.usa.gov/xKXp5.





Local Information
Inprocessing Resources

When you arrive at JBSA you will need to make a few stops to ensure you in-process properly.

(Under construction, More information on the way!)

Travel Management Office
Moving can be overwhelming, especially when it comes to packing up your home and moving across the country, or even around the world. JBSA's Travel Management Offices will help keep your move on schedule.

JBSA Travel Management Offices

-Fort Sam Houston: 671-2845

-Lackland: 221-2812

-Randolph: 652-1848

The staff at Joint Base San Antonio is available and ready to provide assistance with housing options and local resources to support the transition to your new home and community. As we continue to develop processes to accommodate Service Members' housing needs, we will update this website to provide you with additional information.

The Air Force is the lead service for most of your housing needs and provides support for all Service Members at the following installations:

- Joint Base San Antonio - Fort Sam Houston (JBSA-FSH)

    Open: M-F - 7:30am - 4:00pm
    Phone: (210) 221-0881
    Fax: (210) 295-8636
    Address: 3171 Zinn Road, Bldg 1161
JBSA-Fort Sam Houston, TX 78234

- Joint Base San Antonio - Lackland (JBSA-LAK)

    Open: M-F - 7:30am - 4:30pm
    Phone: (210) 671-1840
    Fax: (210) 671-3472
2525 Fairchild Street Bldg 1524
JBSA-Lackland, TX 78236

- Joint Base San Antonio - Randolph (JBSA-RND)

    Open: M-F - 8:00am - 4:00pm
    Phone: (210) 652-1840
    Fax: (210) 652-6031
610 Harmon Drive
JBSA-Randolph, TX 78150

All Service Members should report to the housing office at your assigned installation upon arrival. This visit is necessary to receive counseling and guidance before entering into any written lease or rental/sales contract for housing.

Military & Family Readiness Centers

As part of the 502 Air Base Wing and the 802nd Force Support Squadron, the JBSA-Military & Family Readiness Centers incorporate Airman & Family Readiness, Army Community Service (ACS) and Fleet & Family Support providing a full range of programs and services to support mission readiness.

Services provided by JBSA-Military & Family Readiness are open to all branches of services, active duty, reservists, National Guard, retirees, surviving spouses, DoD civilians, their families, and DoD contracted employees, unless otherwise stated.

Click here for M&FRC resources

On-Base Child Care
JBSA's child development centers support the development of the whole child, and acknowledge that children learn through active, hands-on involvement with their environment, peers, and caring adults. We respect each child's unique interests, experiences, abilities and needs, thus allowing us to be responsive to and appropriate for each child. Our programs respect and support the ideals, cultures, and values of families in their task of nurturing children. We advocate for children, families and the early childhood professionals within our programs.
School Liaison Offices

Our School Liaison Officers provide information about local school systems, state requirements, immunizations, school policies and procedures, home school resources, extra curriculum activities within the community, volunteer opportunities, and scholarship information. SLO services are open to all JBSA military families and DoD civilians.

Click Here for more information

JBSA Social Media