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Entering JBSA

Starting midnight, March 1, 2021, installation entry control points will return to normal entry and visitor procedures. At least one Department of Defense ID card will be checked per vehicle. Security Forces may check any and all ID cards at any time.  Personnel with authorized credentials allowing escort privileges may escort non-ID card-holding personnel in their same vehicle. Escorts are required to remain with and maintain control of their visitors at all times while on the installation. A visitor pass is required if not remaining with the visitor at all times.

Gate Hours
In-processing

When you arrive at JBSA you will need to make a few stops to ensure you in-process properly.

JBSA-Fort Sam Houston
Army Personnel: There is no Army reception center at JBSA-Fort Sam Houston. All Army personnel must sign in with their unit S1, who will contact the Joint Personnel Processing Center (JPPC) to schedule an in-processing appointment for the Soldier. For further information or assistance, contact your S1 or the Military Personnel Division at 210-221-9274 or DSN 471-9274.
Navy Personnel: All Navy personnel must sign in with their assigned command. The command’s CPPA (Administration) will coordinate all in-processing related arrangements. Contact assigned command’s quarterdeck to check in after normal business hours.
Air Force Personnel: Once you arrive at JBSA-FSH, report to your Commander's Support Staff (CSS) to sign in. You will receive a schedule of required in-processing appointments including your date to attend the Newcomers Orientation briefing. If you arrive after hours, report to your CSS on the following business day.
Defense Health Agency: Personnel assigned to DHA should contact the appropriate DHA Liaison at the email address or/and phone number below:

  • Navy, dha.ncr.military-svcs.mbx.mpsd-navy@mail.mil, 210-536-7272
  • Army, dha.ncr.military-svcs.mbx.mpsd-army@mail.mil, 210-536-7273
  • Air Force, dha.motsu.military-svcs.mbx.mpsd-air-force@mail.mil, 210-536-7399

JBSA-Lackland
Once you arrive at JBSA-Lackland, report to your Commander's Support Staff (CSS) to sign in. You will receive a schedule of required in-processing appointments, including your date to attend the Newcomers Orientation briefing. If you do not have a CSS, report to the Customer Service Intro Programs, located at 5161 Stewart St., building 5616, room 129.

JBSA-Randolph
Once you arrive at JBSA-Randolph, report to your Commander Support Staff (CSS) with your sealed records. Upon signing in with your unit, you will be scheduled for required in-processing appointments. If you arrive after 4:30 p.m. or on a weekend or holiday, please go to the JBSA-Randolph 24-hour arrival point at the JBSA-Randolph Lodging office, located in building 112. Report to your CSS the next duty day.

For more information, visit MilitaryINSTALLATIONS.

Real ID Act

Access to JBSA Installations
In order to enter JBSA locations, visitors are required to have a valid form of identification and to have a sponsor with a valid DOD ID card. If you are driving, ensure you have current (vehicle) insurance and registration.

*During HPCON C,  100% ID card checks are in effect at all gates for the driver and all passengers aged 17 years and older.  

Mandated Background Criminal History Checks
Background criminal history checks are mandated for all unescorted personnel requesting or requiring access to JBSA who are 16 years of age and older.

Valid Forms of ID for Access:
Military (Active, Reserve, National Guard, family member, retiree)
Contractor Card
DOD Civilian
Veterans Health Identification Card (VHIC)

Questions or Concerns
If you have any issues or concerns regarding installation access, please contact your respective Base Defense Operations Center. 

Base Defense Operations Centers:
JBSA-Fort Sam Houston and JBSA-Camp Bullis: 210-221-2244 
JBSA-Lackland: 210-671-2018
JBSA-Randolph: 210 652-5700

REAL ID Act
Veterans Health Identification Card 

Sample Veteran Health Identification Card

Local Information
Housing

The staff at Joint Base San Antonio is available and ready to provide assistance with housing options and local resources to support the transition to your new home and community. As we continue to develop processes to accommodate service members' housing needs, we will update this website to provide you with additional information.

The Air Force is the lead service for most of your housing needs and provides support for all service members at the following installations:

Joint Base San Antonio - Fort Sam Houston

    Open Monday-Friday, 7:30 a.m. to 4 p.m.
    Phone: 210-221-0881
    Fax: 210-295-8636
    3171 Zinn Road, building 1161
    
JBSA-Fort Sam Houston, Texas 78234

 Joint Base San Antonio - Lackland

    Open Monday-Friday, 7:30 a.m. to 4:30 p.m.
    Phone: 210-671-1840
    Fax: 210-671-3472
   
2525 Fairchild Street, building 1524
    JBSA-Lackland, Texas 78236

Joint Base San Antonio - Randolph

    Open Monday-Friday, 8 a.m. to 4 p.m.
    Phone: 210-652-1840
    Fax: 210-652-6031
    6
10 Harmon Drive
    JBSA-Randolph, Texas 78150

All service members should report to the housing office at your assigned installation upon arrival. This visit is necessary to receive counseling and guidance before entering into any written lease or rental/sales contract for housing.

Military & Family Readiness Centers

As part of the 502nd Air Base Wing and the 802nd Force Support Squadron, the JBSA-Military & Family Readiness Centers incorporate Airman & Family Readiness, Army Community Service (ACS) and Fleet & Family Support providing a full range of programs and services to support mission readiness.

Services provided by JBSA-Military & Family Readiness are open to all branches of services, active duty, Reservists, National Guard, retirees, surviving spouses, DOD civilians, their families, and DOD contracted employees, unless otherwise stated.

Click here for M&FRC resources

Schools on JBSA

The school districts below are located on Joint Base San Antonio, but are entirely independent from the Department of Defense.

Fort Sam Houston Independent School District

Lackland Independent School District

Randolph Field Independent School District

The appearance of external hyperlinks does not constitute endorsement by the United States Department of Defense of the linked websites, or the information, products or services contained therein. Other than for authorized activities such as military exchanges and Morale, Welfare and Recreation sites, the United States Department of Defense does not exercise any editorial control over the information you may find at these locations. All provided links are consistent with the mission of this website.

School Liaison Offices

Our School Liaison Offices provide information about local school systems, state requirements, immunizations, school policies and procedures, home school resources, extra curriculum activities within the community, volunteer opportunities, and scholarship information. SLO services are open to all JBSA military families and DoD civilians.

Click here for more information

On-Base Child Care

JBSA's child development centers support the development of the whole child, and acknowledge that children learn through active, hands-on involvement with their environment, peers, and caring adults. We respect each child's unique interests, experiences, abilities and needs, thus allowing us to be responsive to and appropriate for each child. Our programs respect and support the ideals, cultures, and values of families in their task of nurturing children. We advocate for children, families and the early childhood professionals within our programs.

Personal Property Processing Office

Moving can be overwhelming, especially when it comes to packing up your home and moving across the country, or even around the world. The JBSA Personal Property Processing Office will help keep your move on schedule.

JBSA Personal Property Management Offices
JBSA-Fort Sam Houston: 210-221-1605
JBSA-Lackland: 210-671-2823
JBSA-Randolph: 210-652-1848/210-652-1849