When you arrive at JBSA you will need to make a few stops to ensure you in-process properly.
JBSA-Fort Sam Houston
Army Personnel: There is no Army reception center at JBSA-Fort Sam Houston. All Army personnel must sign in with their unit S1, who will contact the Joint Personnel Processing Center (JPPC) to schedule an in-processing appointment for the Soldier. For further information or assistance, contact your S1 or the Military Personnel Division at 210-221-9274 or DSN 471-9274.
Navy Personnel: All Navy personnel must sign in with their assigned command. The command’s CPPA (Administration) will coordinate all in-processing related arrangements. Contact assigned command’s quarterdeck to check in after normal business hours.
Air Force Personnel: Once you arrive at JBSA-FSH, report to your Commander's Support Staff (CSS) to sign in. You will receive a schedule of required in-processing appointments including your date to attend the Newcomers Orientation briefing. If you arrive after hours, report to your CSS on the following business day.
Defense Health Agency: Personnel assigned to DHA should contact the appropriate DHA Liaison at the email address or/and phone number below:
- Navy, firstname.lastname@example.org, 210-536-7272
- Army, email@example.com, 210-536-7273
- Air Force, firstname.lastname@example.org, 210-536-7399
Once you arrive at JBSA-Lackland, report to your Commander's Support Staff (CSS) to sign in. You will receive a schedule of required in-processing appointments, including your date to attend the Newcomers Orientation briefing. If you do not have a CSS, report to the Customer Service Intro Programs, located at 5161 Stewart St., building 5616, room 129.
Once you arrive at JBSA-Randolph, report to your Commander Support Staff (CSS) with your sealed records. Upon signing in with your unit, you will be scheduled for required in-processing appointments. If you arrive after 4:30 p.m. or on a weekend or holiday, please go to the JBSA-Randolph 24-hour arrival point at the JBSA-Randolph Lodging office, located in building 112. Report to your CSS the next duty day.
For more information, visit MilitaryINSTALLATIONS.