Welcome to JBSA graphic

JBSA Welcome Video
Home : Information : Newcomers
Entering JBSA

Starting midnight, March 1, 2021, installation entry control points will return to normal entry and visitor procedures.  At least one Department of Defense ID card will be checked per vehicle.  Security Forces may check any and all ID cards at any time.  Personnel with authorized credentials allowing escort privileges may escort non-ID card-holding personnel in their same vehicle.  Escorts are required to remain with and maintain control of their visitors at all times while on the installation.  A visitor pass is required if not remaining with the visitor at all times.

Gate Hours
Real ID Act

Access to JBSA Installations
In order to enter JBSA locations, visitors are required to have a valid form of identification and to have a sponsor with a valid DoD ID card. If you are driving, ensure you have current (Vehicle) Insurance and Registration.

*During HPCON C,  100% ID card checks are in effect at all gates for the driver and all passengers aged 17 years and older.  

Mandated Background Criminal History Checks
Background Criminal history checks are mandated for all unescorted personnel requesting or requiring access to JBSA who are 16 years of age and older.

Valid Forms of ID for Access:
Military (Active, Reserve, National Guard, Dependent, Retiree)
Contractor Card
DoD Civilian
Veterans Health Identification Card (VHIC)

Questions or Concerns
If you have any issues or concerns regarding installation access, please contact your respective Base Defense Operations Center. 

Base Defense Operations Centers:

JBSA-Fort Sam Houston and JBSA-Camp Bullis: 210-221-2244 

JBSA-Lackland: 210-671-2018

JBSA-Randolph: 210 652-5700

Veterans Health Identification Card 

Sample Veteran Health Identification Card

Inprocessing Resources

When you arrive at JBSA you will need to make a few stops to ensure you in-process properly.

(Under construction, More information on the way!)

Local Information

The staff at Joint Base San Antonio is available and ready to provide assistance with housing options and local resources to support the transition to your new home and community. As we continue to develop processes to accommodate service members' housing needs, we will update this website to provide you with additional information.

The Air Force is the lead service for most of your housing needs and provides support for all service members at the following installations:

Joint Base San Antonio - Fort Sam Houston

    Open: Mon-Fri 7:30am-4pm
    Phone: (210) 221-0881
    Fax: (210) 295-8636
    Address: 3171 Zinn Road, Bldg 1161
JBSA-Fort Sam Houston, TX 78234

 Joint Base San Antonio - Lackland

    Open: Mon-Fri 7:30am-4:30pm
    Phone: (210) 671-1840
    Fax: (210) 671-3472
2525 Fairchild Street, Bldg 1524
    JBSA-Lackland, TX 78236

Joint Base San Antonio - Randolph

    Open: Mon-Fri 8am-4pm
    Phone: (210) 652-1840
    Fax: (210) 652-6031
610 Harmon Drive
    JBSA-Randolph, TX 78150

All service members should report to the housing office at your assigned installation upon arrival. This visit is necessary to receive counseling and guidance before entering into any written lease or rental/sales contract for housing.

Military & Family Readiness Centers

As part of the 502 Air Base Wing and the 802nd Force Support Squadron, the JBSA-Military & Family Readiness Centers incorporate Airman & Family Readiness, Army Community Service (ACS) and Fleet & Family Support providing a full range of programs and services to support mission readiness.

Services provided by JBSA-Military & Family Readiness are open to all branches of services, active duty, reservists, National Guard, retirees, surviving spouses, DoD civilians, their families, and DoD contracted employees, unless otherwise stated.

Click here for M&FRC resources

Schools on JBSA

The school districts below are located on Joint Base San Antonio, but are entirely independent from the Department of Defense.

Fort Sam Houston Independent School District

Lackland Independent School District

Randolph Field Independent School District

The appearance of external hyperlinks does not constitute endorsement by the United States Department of Defense of the linked websites, or the information, products or services contained therein. Other than for authorized activities such as military exchanges and Morale, Welfare and Recreation sites, the United States Department of Defense does not exercise any editorial control over the information you may find at these locations. All provided links are consistent with the mission of this website.

School Liaison Offices

Our School Liaison Offices provide information about local school systems, state requirements, immunizations, school policies and procedures, home school resources, extra curriculum activities within the community, volunteer opportunities, and scholarship information. SLO services are open to all JBSA military families and DoD civilians.

Click here for more information

JBSA Social Media
On-Base Child Care

JBSA's child development centers support the development of the whole child, and acknowledge that children learn through active, hands-on involvement with their environment, peers, and caring adults. We respect each child's unique interests, experiences, abilities and needs, thus allowing us to be responsive to and appropriate for each child. Our programs respect and support the ideals, cultures, and values of families in their task of nurturing children. We advocate for children, families and the early childhood professionals within our programs.

Personal Property Processing Office

Moving can be overwhelming, especially when it comes to packing up your home and moving across the country, or even around the world. JBSA's Personal Property Processing Office will help keep your move on schedule.

JBSA Personal Property Management Offices

Fort Sam Houston: 210-221-1605

Lackland: 210-671-2823

Randolph: 210-652-1848/1849