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JBSA Online ID Process


Please scroll to the bottom of the page for step-by-step instructions and a checklist for your required documentation


Contact Information

JBSA-Fort Sam Houston: 210-221-0415 
JBSA-Lackland: 210-671-6006 
JBSA-Randolph: 210-652-3036


JBSA-Fort Sam Houston: 802fss.fsps.fsh-id-cards@us.af.mil
JBSA-Lackland: 802fss.fsmps.idcard@us.af.mil

JBSA-Randolph: 802fssol-b.customersup@us.af.mil

JBSA-Fort Sam Houston: 
Monday-Wednesday, Friday, 7:30 a.m. to 3 p.m. & Thursday, 7:30 a.m. to noon
Monday-Thursday, 7:30 a.m. to 3 p.m. & Friday, 7:30 a.m. to noon
Monday-Thursday, 7:30 a.m. to 3 p.m. & Friday, 7:30 a.m. to noon

JBSA-Fort Sam Houston: 2410 Jessup Road
JBSA-Lackland: 1561 Stewart Street
JBSA-Randolph: 550 D Street East

ICE Comments


Did you know you can renew your ID Card online? 

Sponsors can now renew their eligible dependent's ID Card online and have it mailed directly to them without having to visit an ID Card office. Click here for more information.

For all other online ID Card requests, please follow the instructions below:


DEERS/RAPIDS Program:  In February 2023, the Under Secretary of Defense for Personnel and Readiness announced mandatory termination of the Department of Defense Civilian Retiree ID Card by Aug. 31, 2023.  Appropriate DMDC and DAF notifications followed worldwide. 

DMDC is preparing to notify DOD civilian retirees via personal email listed in the Defense Enrollment Eligibility Reporting System (DEERS/DMDC).  Date of notification is forthcoming.  Effective Sept. 1, 2023, DMDC RAPIDS software will prevent future issuance of the DOD Civilian Retiree ID Card. The DAFI is updated to reflect the change.  Reference DAFI 36-3026, Identification Cards for Members Of The Uniformed Services, Their Eligible Family Members, And Other Eligible Personnel, Volume 1, 1 June 2023.  

After Sept. 1, 2023, DOD civilian retirees can register (a one-time transaction) in DBIDs with their Real ID Act compliant state ID/driver’s license and Standard Form 50, Notification of Personnel Action, at an installation Visitor Center. Gate guards can use DBIDs devices to scan a Real ID compliant State ID or Driver’s License. Note that each base commander sets base-level controls for enrolling civilian retirees for recurring installation access.

Taking advantage of the Real ID Act compliant State IDs/DBIDs interface is a tool USD P&R will look to employ more to reduce requirements for the DOD ID cards enterprise.  Only ~170K of the ~670K eligible members today have an active Civilian retired ID card (Program Origin: ~2009). This effort removes no benefits from military retirees. 

Online Services:  We offer the following online services: Dependent/Retiree renewals, initial enrollment in DEERs, Replacement of lost/stolen Dep/Ret ID cards, Changes in affiliation (AD to Retired/Retired to 65/100% DAV/Age 21 to 23 full time student/Age 23 with Tricare young adult.

Additional Services: Walk-in & appointments are open for ALL services (CAC Services limited to those expiring within 30 days).  NOTE: Should the office reach its in-person service capacity for the day, customers will be asked to return at a later date.

Appointments:  RAPIDS appointment scheduler is open NOW for booking appointments at the locations listed below via the following link: https://idco.dmdc.osd.mil/idco/.

Step 1







Step 2

  • Step 2: Take Photo with your Phone
  • Photo must be:
    • Forward facing
    • From head to shoulders





Step 3

  • Step 3: Email the location you would like to pick your ID card from. 
    • Please ensure you have sent the following: 
      • DD Form 1172
      • photo identification
      • two supporting forms of unexpired identification
      • any additional required supporting documentation
  • Acceptable forms of identification: 
    • ​Driver’s license
    • passport
    • birth certificate
    • social security card
    • School IDs are NOT accepted  

- Please provide a copy of your retirement orders or DD214 if your duty status is changing from active duty to retired.

  • For CAC holders: Applicants with access to MIL email, please send encrypted email to desired pick-up location's Org Box. 
  • For Non-CAC holders: Applicants without access to MIL email, please send an email with your name, email address, and a good contact phone number to desired pick-up location's Org Box.  We will create a DoD SAFE link for you to upload your documents. 


**Please do not contact us to check the status of your card until 14 business days have passed.**