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JBSA ID/CAC CARD PROCESSING

    Contact Information

    OFFICE HOURS:
    JBSA-Fort Sam Houston: 
    Monday-Wednesday, Friday, 7:30 a.m. to 3 p.m. 
    Thursday, 7:30 a.m. to noon
    JBSA-Lackland: 
    Monday-Thursday, 7:30 a.m. to 3 p.m. 
    Friday, 7:30 a.m. to noon
    JBSA-Randolph: 
    Monday-Thursday, 7:30 a.m. to 3 p.m. 
    Friday, 7:30 a.m. to noon

    PHONE:
    JBSA-Fort Sam Houston: 210-221-0415 
    JBSA-Lackland: 210-671-6006 
    JBSA-Randolph: 210-652-3036

     

     ORG BOX EMAIL:  
    JBSA-Fort Sam Houston: 802fss.fsps.fsh-id-cards@us.af.mil
    JBSA-Lackland: 802fss.fsmps.idcard@us.af.mil

    JBSA-Randolph: 802fssol-b.customersup@us.af.mil

    LOCATIONS: 
    JBSA-Fort Sam Houston: 2410 Jessup Road
    JBSA-Lackland: 1561 Stewart Street
    JBSA-Randolph: 550 D Street East

     FEEDBACK:
     
    ICE Comments

    ONLINE ID CARD RENEWAL

    Did you know you can renew your ID Card online? 

    Sponsors can now renew their eligible dependent's ID Card online and have it mailed directly to them without having to visit an ID Card office. Click here for more information.

    PRE-ARRIVAL CHECKLIST:

    PLEASE READ: All members over the age of 18 must bring two (2) unexpired forms of identification (at least one must have a photo, such as a drivers license, passport, military ID). Another form of ID can be a birth certificate, Social Security card, voter’s registration card, etc.

    Dependents must be accompanied by their sponsor. If not, a completed DD Form 1172-2 must be either wet signed by the sponsor and notarized or digitally signed (using a CAC) (within the past 90 days) or the dependent must have a current Power of Attorney.

    For any DEERS record updates: Members must bring original hard copy supporting documentation (such as divorce decree, marriage license, Medicare Plan B card, college enrollment form (showing student is a full time student), etc.). Pictures on phones are NOT accepted.

    If a previous marriage was never terminated, a divorce decree/death certificate must be provided before we can update the new marriage.

    See below for what you need to bring.

    WHAT DO I NEED TO BRING? Click on arrow for details.
    JBSA-FORT SAM HOUSTON
    JBSA-LACKLAND
    JBSA-RANDOLPH