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JBSA ID/CAC CARD PROCESSING

⚠️ URGENT: New ID Required by 2026- Blue AND Brown ID Cards expire 31 December 2025 ⚠️

    Contact Information

    OFFICE HOURS:
    JBSA-Fort Sam Houston: 
    Monday-Wednesday, Friday, 7:30 a.m. to 3 p.m. 
    Thursday, 7:30 a.m. to noon
    JBSA-Lackland: 
    Monday-Thursday, 7:30 a.m. to 3 p.m. 
    Friday, 7:30 a.m. to noon
    JBSA-Randolph: 
    Monday-Thursday, 7:30 a.m. to 3 p.m. 
    Friday, 7:30 a.m. to noon

    PHONE:
    JBSA-Fort Sam Houston: 210-221-0415 
    JBSA-Lackland: 210-671-6006 
    JBSA-Randolph: 210-652-3036

     

     ORG BOX EMAIL:  
    JBSA-Fort Sam Houston: 802fss.fsps.fsh-id-cards@us.af.mil
    JBSA-Lackland: 802fss.fsmps.idcard@us.af.mil

    JBSA-Randolph: 802fssol-b.customersup@us.af.mil

    LOCATIONS: 
    JBSA-Fort Sam Houston: 2410 Jessup Road
    JBSA-Lackland: 1561 Stewart Street
    JBSA-Randolph: 550 D Street East

     FEEDBACK:
     
    ICE Comments

    ONLINE ID CARD RENEWAL

    Did you know you can renew your eligible dependent's ID Card online? 
    Sponsors can now renew their eligible dependent's ID Card online and have it mailed directly to them without having to visit an ID Card office. Click HERE for more information.

    BOOKING AN APPOINTMENT:

    Scheduling and booking your appointment is now easier than ever. To schedule your next appointment with a JBSA FSS ID card facility, please click on one the links below:
    JBSA-FORT SAM HOUSTON
    JBSA-LACKLAND
    JBSA-RANDOLPH

    IMPORTANT INFORMATION. Click on arrow for details.
    WHAT DO I NEED TO BRING? Click on arrow for details.
    JBSA-FORT SAM HOUSTON
    JBSA-LACKLAND
    JBSA-RANDOLPH