JBSA Online ID Process

Please scroll to the bottom of the page for step-by-step instructions and a checklist for your required documentation

Phone:  
JBSA-Fort Sam Houston: 210-221-0415 
JBSA-Lackland: 210-671-6006 or 210-671-7741 
JBSA-Randolph: 210-652-3036

 Email:  
JBSA-Fort Sam Houston: 802fss.fsps.fsh-id-cards@us.af.mil
JBSA-Lackland: 802fss.fsmps.idcard@us.af.mil

JBSA-Randolph: 802fssol-b.customersup@us.af.mil

 Hours:
Monday-Friday: 7:30 a.m. to 4 p.m.
Closed on weekends and holidays

 Address: 
JBSA-Fort Sam Houston: 2410 Jessup Road
JBSA-Lackland: 1561 Stewart Street
JBSA-Randolph: 550 D Street East

 Feedback:
 ICE Comments

ANNOUNCEMENTS:

Updated as of 12 APR 2022

Online Services:  We offer the following online services:  Dependent/Retiree renewals, initial enrollment in DEERs, Replacement of lost/stolen Dep/Ret ID cards, Changes in affiliation (AD to Retired/Retired to 65/100% DAV/Age 21 to 23 full time student/Age 23 with Tricare young adult.

Additional Services: Walk-in & appointments are open for ALL services (CAC Services limited to those expiring within 30 days).  NOTE: Should the office reach its in-person service capacity for the day, customers will be asked to return at a later date.

Appointments:  RAPIDS appointment scheduler is open NOW for booking appointments at the locations listed below via the following link:  https://idco.dmdc.osd.mil/idco/.

Identification: Please be sure to reference the following link before visiting our office to be sure you have all proper identification in order to be issued a new CAC.

• Step 1: Obtain Signed 1172

  • Please see the ID Card application checklist here.

  • ​Retirees: Fill out a DD-1172. All wet signatures will need to be notarized!

• *Once you have a signed DD Form 1172 please move to Step 2 of our process*

• Step 2: Take Photo with your Phone
• Photo must be:
  • Forward facing
  • From head to shoulders

NOTHING CAN BE IN THE BACKGROUND

NO PHOTO FILTERS

PHOTO SHOULD NOT BE OLDER THAN SIX MONTHS
 

• Step 3: Email the location you would like to pick your ID card from. 
  • Please ensure you have sent the following: 
    • DD Form 1172
    • photo identification
    • two supporting forms of unexpired identification
    • any additional required supporting documentation
• Acceptable forms of identification: 
  • ​Driver’s license
  • passport
  • birth certificate
  • social security card
  • School IDs are NOT accepted  

- Please provide a copy of your retirement orders or DD214 if your duty status is changing from active duty to retired.

• For CAC holders: Applicants with access to MIL email, please send encrypted email to desired pick-up location's Org Box. 
• For Non-CAC holders: Applicants without access to MIL email, please send an email with your name, email address, and a good contact phone number to desired pick-up location's Org Box.  We will create a DoD SAFE link for you to upload your documents. 

​OFFICE LOCATIONS

• JBSA-Randolph: 802FSSOL-B.CUSTOMERSUP@US.AF.MIL
• JBSA-Lackland: 802FSS.FSMPS.IDCARD@US.AF.MIL
• JBSA-Fort Sam Houston: 802FSS.FSPS.FSH-ID-CARDS@US.AF.MIL

**Please do not contact us to check the status of your card until 14 business days have passed.**