JBSA Online ID Process

Please scroll to the bottom of the page for step-by-step instructions and a checklist for your required documentation

PHONE:
JBSA-Fort Sam Houston: 210-221-0415 
JBSA-Lackland: 210-671-6006 
JBSA-Randolph: 210-652-3036

 EMAIL:  
JBSA-Fort Sam Houston: 802fss.fsps.fsh-id-cards@us.af.mil
JBSA-Lackland: 802fss.fsmps.idcard@us.af.mil

JBSA-Randolph: 802fssol-b.customersup@us.af.mil

 HOURS:
JBSA-Fort Sam Houston: 
Monday-Wednesday, Friday, 7:30 a.m. to 3 p.m. & Thursday, 7:30 a.m. to noon
JBSA-Lackland: 
Monday-Thursday, 7:30 a.m. to 3 p.m. & Friday, 7:30 a.m. to noon
JBSA-Randolph: 
Monday-Thursday, 7:30 a.m. to 3 p.m. & Friday, 7:30 a.m. to noon

 ADDRESS: 
JBSA-Fort Sam Houston: 2410 Jessup Road
JBSA-Lackland: 1561 Stewart Street
JBSA-Randolph: 550 D Street East

 FEEDBACK:
 ICE Comments

Did you know you can renew your ID Card online? 

Sponsors can now renew their eligible dependent's ID Card online and have it mailed directly to them without having to visit an ID Card office. Click here for more information.

For all other online ID Card requests, please follow the instructions below:

ANNOUNCEMENTS:

Online Services:  We offer the following online services: Dependent/Retiree renewals, initial enrollment in DEERs, Replacement of lost/stolen Dep/Ret ID cards, Changes in affiliation (AD to Retired/Retired to 65/100% DAV/Age 21 to 23 full time student/Age 23 with Tricare young adult.

Additional Services: Walk-in & appointments are open for ALL services (CAC Services limited to those expiring within 30 days).  NOTE: Should the office reach its in-person service capacity for the day, customers will be asked to return at a later date.

Appointments:  RAPIDS appointment scheduler is open NOW for booking appointments at the locations listed below via the following link: https://idco.dmdc.osd.mil/idco/.

Identification: Please be sure to reference the following link before visiting our office to be sure you have all proper identification in order to be issued a new CAC.

• Step 1: Obtain Signed 1172

  • Please see the ID Card application checklist here.

  • ​Retirees: Fill out a DD-1172. All wet signatures will need to be notarized!

• *Once you have a signed DD Form 1172 please move to Step 2 of our process*

• Step 2: Take Photo with your Phone
• Photo must be:
  • Forward facing
  • From head to shoulders

NOTHING CAN BE IN THE BACKGROUND

NO PHOTO FILTERS

PHOTO SHOULD NOT BE OLDER THAN SIX MONTHS
 

• Step 3: Email the location you would like to pick your ID card from. 
  • Please ensure you have sent the following: 
    • DD Form 1172
    • photo identification
    • two supporting forms of unexpired identification
    • any additional required supporting documentation
• Acceptable forms of identification: 
  • ​Driver’s license
  • passport
  • birth certificate
  • social security card
  • School IDs are NOT accepted  

- Please provide a copy of your retirement orders or DD214 if your duty status is changing from active duty to retired.

• For CAC holders: Applicants with access to MIL email, please send encrypted email to desired pick-up location's Org Box. 
• For Non-CAC holders: Applicants without access to MIL email, please send an email with your name, email address, and a good contact phone number to desired pick-up location's Org Box.  We will create a DoD SAFE link for you to upload your documents. 

​OFFICE LOCATIONS

• JBSA-Randolph: 802FSSOL-B.CUSTOMERSUP@US.AF.MIL
• JBSA-Lackland: 802FSS.FSMPS.IDCARD@US.AF.MIL
• JBSA-Fort Sam Houston: 802FSS.FSPS.FSH-ID-CARDS@US.AF.MIL

**Please do not contact us to check the status of your card until 14 business days have passed.**