JBSA-Randolph Pharmacy

The Randolph Pharmacy Flight would like to thank the more than 250,000 beneficiaries eligible to utilize our pharmacies. We are pleased to be the fastest-growing Air Force pharmacy for the past ten years while maintaining the provision of world-class patient-centered care.

The JBSA-Randolph Pharmacy is part of the 559th Medical Squadron Group that provides comprehensive health services in the San Antonio area. The group consists of 367 personnel in 8 buildings. With a $17.7M annual budget, the group averages 8,320 outpatient visits, 38,750 prescriptions, 5,064 lab procedures, and 2,000 radiology films per month.

Pharmacy Information

Clinic Pharmacy: Open to all beneficiaries. All new prescriptions coming from a doctor are processed here.
Location: 559th Medical Squadron Clinic
Hours of Operation:  7:30 a.m.  to 4:30 p.m., Monday - Friday
Phone: 210-652-6742

Satellite Pharmacy: Open to all beneficiaries, refill pick up only.
Location: Base Exchange (BX) Mall
Hours of Operation: 7:30 a.m. to 4:30 p.m., Monday - Friday; Closed Saturday and Sunday, as well as all four-day weekends
Phone: 210-652-4189 and 210-652-0108

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Frequently Asked Questions

1. How can I request refills?
Call the automated refill phone system at 210-292-9995 or 800-469-7170. These numbers are also located on top of all prescription labels.

2. How long will it take before I can pick up my called-in refill request? 
Prescriptions called in before 9 a.m. will be ready for pick up in 3 business days. 

3. How long do you hold my prescription? 
Prescriptions will be held for 7 business days. If you are unable to pick up your medication, please call and let us know so your medications are not returned to stock and remain on the shelf for you. Call the site you selected for medication pickup.

4. What do I do if I run out of refills? 
If you have been assigned to an MTF provider you will need to request a renewal through RelayHealth (for JBSA-Fort Sam Houston), MiCare (for JBSA-Lackland and JBSA-Randolph) or by contacting the clinic you are assigned to.

If you see an off-base provider you will need to get a new written prescription to bring to a JBSA Pharmacy or have your provider electronically prescribe or fax to JBSA Pharmacy.

5. How do I update my address in your system? 
DEERS will override what we have in our system, so please contact DEERS to have your personal information updated through http://www.tricare.mil/DEERS by calling 1-800-538-9552, or by visiting your local ID card office.