JBSA-Lackland Pharmacy

As the Air Force's largest and busiest pharmacy, the 59th Pharmacy Flight supports the 59th Medical Wing, the Air Force Medical Service and the Air Force global readiness mission through the provision of world class patient-centered pharmacy services and comprehensive medication therapy management. Armed with a budget of $65 million, the pharmacy dispenses more than 1 million outpatient prescriptions annually for 242,000 beneficiariesSupporting the Air Force's global readiness mission, the flight includes 93 trained personnel.

New Changes - Sept. 6

Pharmacy Update

JBSA-Lackland Pharmacy instructions

How to refill a prescription

How to refill your prescriptions

Pharmacy Information

WHASC Pharmacy: Open to all beneficiaries who have Civilian Network Provider Prescriptions and refill pick-up
Location: Wilford Hall Ambulatory Surgical Center (WHASC), 1st floor
Building 4554, 1100 Wilford Hall Loop
Hours of Operation: 7 a.m. to 5 p.m., Monday - Friday
Kiosks will be shut down promptly at 4:30 p.m. Tickets will not be able to be pulled after this time.

Reid Clinic: Open to Basic Trainees
Location: Reid Clinic, building 7001, 1940 Carswell Ave.
Hours of Operation:  7 a.m. to 4 p.m., Monday - Friday

Satellite Pharmacy: Open to all beneficiaries for refill pick-up only
Location: Near the JBSA-Lackland Exchange
Building 8410, 2275 Reese St.
Hours of Operation: 9 a.m. to 5 p.m., Monday - Friday

Gateway Bulverde Clinic Pharmacy:  Open to all beneficiaries and refill pick-up
Location:  25615 North US 281, Suite 215
Hours of Operation: 8 a.m. to 4 p.m., Monday – Friday; Closed for lunch, noon to 1 p.m.

Attention: All JBSA-Lackland Pharmacies are closed on weekends and federal holidays with limited services available on AETC Family Days.

As always, if you have any questions regarding your prescriptions, please ask any one of the pharmacy staff.  Thank you for your support and for choosing JBSA-Lackland as your pharmacy of choice.

Frequently Asked Questions


Q1. Is my medication activated when I see my provider?

A1. No. In order to activate your medication(s) you may choose 1 of 2 methods:

  1. Text "Get in line" to (833)517-4408 (Lackland) or (833)258-0792 (Randolph) and follow the prompts. This will put you in a virtual queue which is being used by our technicians to activate your medications in the order received. This service is not available for urgent medications.
  2. Proceed to the pharmacy lobby and use the kiosk to activate. This service is available for all routine and urgent medications.


Q2. When I receive a text message saying my “medication is activated” is it filled and ready for pick up?

A2. No. This simply means that a pharmacy team member has reached your request within the queue to activate and has activated any medications in your profile able to be activated at the time of the request.


Q3. How do I turn in my paper prescription?

A3. As of 6 September 2022, JBSA pharmacies to include, Lackland, Randolph and BAMC, will no longer accept paper prescriptions for controlled medications.

For non-controlled medications, please proceed to the pharmacy lobby and pull a ticket for service. Currently the turn around time for paper prescriptions at JBSA-Lackland is 4 duty days. To receive your prescriptions quicker, please consider having your provider submit the prescriptions electronically using the sites below:





Q4. Why am I not getting text messages from the pharmacy?

A4. You may not be registered within the pharmacy’s will call system to notify you once your medication is completed and ready for pick-up. Please proceed to the pharmacy to ensure your phone number is correct/added/updated.


Q5. How do I know if I have medications ready to be activated?

A5. After seeing your provider, you can login to the MHS Genesis patient portal and view any medications in the system that need to be activated. https://patientportal.mhsgenesis.health.mil/


Q6. Where can I find my DoD ID number?

A6. Since JBSA-Lackland pharmacies no longer use Social Security numbers to look up patients anymore, you will be asked for the patient's DoD ID number. The DoD ID number can be found on the beneficiary’s military issued identification card.

If the DoD ID is for a child and they were seen at the WHASC clinics, the clinic should provide you paperwork which contains the patient's DoD ID.

If you still cannot locate the DoD ID of the patient you are trying to activate medications for, please proceed to the lobby of the servicing pharmacy and pull a questions ticket. The pharmacy staff will be able to further assist.


Q7. Can I activate/refill my prescriptions using the MHSGenesis portal?

A7. No. Currently there is no functionality to activate new medications or refill existing scripts on the Portal.


ExpressScripts home delivery Register at https://militaryrx.express-scripts.com/home-delivery  or call 1-877-363-1303 opt 3.
ExpressScripts Co-pays: Generic formulary - $12; Brand-Name formulary - $34; Non-formulary - $68
Retail Co-pays: Generic formulary - $14; Brand-Name formulary - $38; Non-formulary - $6