JBSA-Lackland Pharmacy

As the Air Force's largest and busiest pharmacy, the 59th Pharmacy Flight supports the 59th Medical Wing and the Air Force Medical Service through the provision of world -lass patient-centered pharmacy services and comprehensive medication therapy management. Armed with a budget of $65 million, the pharmacy dispenses more than 2 million outpatient prescriptions annually for 240,000 beneficiaries. Supporting the Air Force's global readiness mission, the flight includes 93 trained personnel.

Pharmacy Information

WHASC Pharmacy: Open to all Beneficiaries, refill pick-up
Location: Wilford Hall Ambulatory Surgical Center, 1st floor
Building 4554, 1100 Wilford Hall Loop
Hours of Operation: 7 a.m. to 5 p.m., Monday - Friday
Phone: 210-292-7970

Reid Clinic: Open to Basic Trainees
Location: Reid Clinic, building 7001, 1940 Carswell Ave.
Hours of Operation: 7 a.m. to 4:30 p.m., Monday - Friday
Phone: 210-671-9637

Satellite Pharmacy: Open to all Beneficiaries who have Civilian Network Provider Prescriptions and refill pick-up
Location: Near the Lackland BX
Building 8410, 2275 Reese St.
Hours of Operation: 8 a.m. to 5 p.m., Monday - Friday; 8 a.m. to noon, Saturday (Prescription Pick-up Only - No New Prescriptions)
Phone: 210-292-8410/8415

Lackland Commissary: Refill Pick-up Only
Location:  Inside Commissary
Hours of Operation: 9 a.m. to 4:30 p.m., Monday - Friday (For Refill Pick-up ONLY)
Phone:  210-292-8449

Gateway Bulverde Clinic Pharmacy:  Open to all Beneficiaries and refill pick-up
Location:  25615 North US 281, Suite 215
Hours of Operation: 8 a.m. to 5 p.m., Monday – Friday
Phone 210-292-0121

How to Read Your Prescription Label
Welcome to the new Patient-Centric label



This label displays the most important information at the top.

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As always, if you have any questions regarding your prescriptions, please ask any one of the pharmacy staff.
Frequently Asked Questions

1. How can I request refills?
Call the automated refill phone system at 210-292-9995 or 800-469-7170. These numbers are also located on top of all prescription labels.

2. How long will it take before I can pick up my called-in refill request? 
Prescriptions called in before 9 a.m. will be ready for pick up in two business days (JBSA-Lackland and JBSA-Randolph) and ready in 3 business days (JBSA-Fort Sam Houston). The automated refill call in system will give you specific times and days on when your prescriptions will be available.


3. How long do you hold my prescription? 
Prescriptions will be held for seven (7) business days. If you are unable to pick up your medication, call and let us know so your medications are not returned to stock and remain on the shelf for you. Call the site you selected for medication pickup.


4. What do I do if I run out of refills?
If you are assigned to an MTF provider, you will need to request a renewal through RelayHealth (for JBSA-Fort Sam Houston), TRICARE Online Portal Secure Messaging (for JBSA-Lackland and JBSA-Randolph) or by contacting the clinic you are assigned to.

If you see an off-base provider you will need to get a new written prescription to bring to a JBSA Pharmacy or have your provider electronically prescribe to JBSA Pharmacy.


5. How do I update my address in your system? 
DEERS will override what we have in our system so please contact DEERS to have your personal information updated: Through
http://www.tricare.mil/DEERS, by calling 1-800-538-9552, or by visiting your local ID card office.