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Tag: Interactive Customer Evaluation

JBSA welcomes new ICE director
January 30, 2025
ICE LOGO

Understanding ICE: How to make Interactive Customer Evaluation work for you
April 12, 2023
Understanding ICE: how to make Interactive Customer Evaluation work for you

How to make ICE comments that get results
October 16, 2019
The ICE system is a real-time direct link to leaders and managers that oversee more than 350 ICE service providers across JBSA.

How to effectively use ICE feedback
April 16, 2019
When our customers take a brief moment to provide us with positive feedback they may show thanks or appreciation and that feeling alone can make most of us feel warm and happy inside. Naturally though, you are going to check your e-mail, social media or ICE feedback one day and you will experience the shock of negative feedback.

Customer experience defines your organizations
July 11, 2018
What is your definition of a positive customer experience? Not too long ago, the answer to winning customers was in the quality of the product that was provided. Today, things have changed dramatically. Now an even more important element has worked its way to the surface of the list.

Five ways to use feedback to strengthen your customer’s experience
April 3, 2018

Four ways to go above and beyond at your job
December 14, 2017
Take notice of your customer’s feedback. The Interactive Customer Evaluation, or ICE, program is a great source for process improvement minded ideas, suggestions and feedback.

JBSA customers can download ICE phone app
January 13, 2017
Customers at Joint Base San Antonio locations can provide feedback on services they utilize through their smartphone using the ICE app.

Understanding ICE: how to make Interactive Customer Evaluation work for you
September 17, 2015
Customers who use services provided on Joint Base San Antonio, such as the bowling alleys, the ID card facilities, the child development facilities and many others, have been submitting complaints, compliments and suggestions for improvement via the Interactive Customer Evaluation, or ICE, system. This lets managers and leaders know what is working well throughout JBSA and should be continued, as well as what services provided on the installations could use improvement.