Joint Base San Antonio

 
Gate Hours
Randolph
For gate questions call: (210) 652-3939
Main Gate:
24/7

South Gate:
6 a.m.-6 p.m. Mon-Fri
Closed: Sat-Sun, Federal Holidays and AETC Family Days
East Gate:
Inbound only
6:00-8:30 a.m.
Outbound only
3:00-5:30 p.m.
Closed: Sat-Sun, Federal Holidays and AETC Family Days
West Gate:
6 a.m.-6 p.m. Mon-Fri
Closed: Sat-Sun, Federal Holidays and AETC Family Days

JBSA-Randolph Visitor Access Procedures

In order to enter JBSA-Randolph, visitors requesting unescorted entry are required to have a valid form of identification and an authorized sponsor with a valid DoD ID card registered in the DBIDS. Additionally, if driving, the driver must present a valid license with proof of current insurance.  Person(s) not in possession of a Military ID, DOD Civilian or Contractor ID, or current visitor pass must process for a visitor pass through the Randolph Visitor Control Center (VCC) located on Harmon Drive outside the Main Gate.  All access credentials must be returned to the VCC or issuing authority when no longer needed or upon expiration.

**Large commercial vehicles (3 axles or more) are required to process through the Commercial Vehicle Inspection Point located on Lower Seguin Road.

Media and official tours must contact the 502 ABW Public Affairs office for access coordination. Entry will not be authorized without prior notification and escort assignment.

Foreign Visitors are not authorized base access without prior approval from the 502 ABW Foreign Disclosure Office.

Installation Access Procedures "Unofficial Visitors"

Visitors (Family, Friends, etc.)

Active Duty members, retirees and their dependents (18 years or older), and Civil Service employees can sponsor up to 5 visitors for up to 30 days by completing three steps:

1. Contact the Visitor Control Center (VCC) via government email, or in person to validate sponsorship.  **If sponsoring in person, guests must be present w/sponsor at the time the pass is issued.

2. Provide the visitor's full name, date of birth and driver's license number to the VCC via government email in advance.  Include date(s) of access, time(s) of access, location and justification for visit.

3. Visitors must report to the VCC to receive base access passes.  Visitors are required to provide an acceptable form of ID for identity proofing (see tri-fold for list).  Visitors should also provide name of sponsor upon arrival.  All visitors must clear vetting.  Those with negative fitness determinations will be denied access.  Sponsors will be notified.

4. Additionally, drivers must present license and proof of current insurance at the time the pass is issued.

Note: Single sponsor requests for more than 5 people will require prior approval. The request must be submitted to the VCC NLT 10 days prior to arrival of the guests.  (See Special Event tri-fold)

Service Delivery (Tow Trucks, Taxi Cabs, Fast Food, Furniture Delivery, Maintenance, etc.)

Active Duty members, retirees and their dependents (18 years or older), and Active Civil Service employees can sponsor service delivery by completing three steps (see Contractor/Vendor tri-fold):

1. Notify VCC of the pending service delivery via government email. ** If sponsoring in person, sponsor must be present with visitor at the time the pass is issued.

2. Provide sponsor's name, contact information, service delivery destination and name of the company providing the service.  Include date(s) of access, time(s) of access, location and justification for visit.

3. In lieu of a sponsor, the service provider may provide a "Bill of Lading" or "Service Contract"; however, it must contain a current date and specific delivery location on Randolph.

4. The service provider must process through the VCC to be vetted and issued an access pass.

5. Proof of current insurance must be provided at the time the pass is issued.

Special Events (Ceremonies, Receptions, Parties, Meetings, etc.)

Active Duty members, retirees and their dependents (18 years or older), and Active Civil Service employees can sponsor large events, parties, and/or meetings by completing three steps:

1. Contact the VCC via government email or in person to validate sponsorship.

2. Provide completed Entry Authorization List (EAL) request to the VCC via government email or in person at least 10 days prior to the event.

3. The requestor of the EAL should receive a confirmation receipt within 72hrs. If confirmation is not received, please contact the VCC by phone.  All visitors sponsored by EAL must enter through the Main Gate located on Harmon Drive.  Note: Event attendees must present a valid proofing document to the installation entry controller. (See tri-fold for specific requirements and formatting)

Installation Access Procedures "Official Visitors"

Visitors (Community Partners, Sales Reps, etc.)

Active Duty members and Civil Service employees can sponsor up to 5 visitors for up to 30 days by completing the three steps:

1. Contact the Visitor Center (VCC) via government email, or in person to validate sponsorship.  If sponsoring in person, sponsor must be present w/visitor at the time the pass is issued.

2. Provide the visitor's full name, date of birth and driver's license number to the VCC via government email in advance. This information must be presented by the visitor upon their arrival to the VCC.

3. For all approved access, visitors must report to the VCC to receive access credentials.

Contractors and Vendors (Construction Crews, Custodial Services, Food Vendors, etc.)

Authorized Active Duty members and Civil Service employees can sponsor contractors and vendors for up to 6 months by completing three steps:

1. Contact their designated unit Requesting Authority (RA)/Authorizing Official (AO) to prepare the request for contractor/vendor access.

2. Submit access request containing contractor/vendors' full name, date of birth and driver's license number via RA/AO to the VCC via government email or in person.

3. Contractors/Vendors will be notified if an individual fails to clear vetting.  Vendor should report to VCC to obtain access credential within two weeks of notification of list approval.  Contractors will be notified by the RA when their request is sent to the VCC for processing.  Contractors must provide the name of their sponsor at the time the pass is issued to match them with the request.  Contractor personnel should report to the VCC within two weeks of sponsorship email.

Note: RA/AO designation letters must be submitted to the VCC and approved prior to requesting contractor/vendor access. The VCC will maintain a record of this designation.

Visitor Center Contact Information

Send ".mil", encrypted email requests to:902sfs.vrc@us.af.mil  "Randolph Visitor Center" on global.

An information recording is provided at (210) 652-3939, contact (210) 652-2838 to reach a VCC staff member.

Weapons Policy
People must notify the entry controller that they have a privately owned weapon and where they intend on transporting it.

Weapons registration is handled by the security forces armory, located in Bldg. 235, next to the commissary. All people living in the base enlisted dormitories, visiting officers and enlisted quarters or temporary lodging facilities are required to register and store privately owned weapons at the armory as soon as they arrive on station.

People living in base housing may retain their privately owned weapons in their quarters once registered with the armory.

People may only transport privately owned weapons on JBSA-Randolph when driving to and from the security forces armory for storage or their residence in base family housing.

For more information, please contact the armory at (210) 652-4365.