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JBSA FINANCIAL SERVICES

Finance Contact Center

The best way to get in contact with us through email. Our org boxes are monitored on a daily basis and all email inquiries are answered within 72 hours.

 

Emails:

Military Pay: finance.callcenter@us.af.mil

Civilian Pay: 502CPTS.FMF.CivilianPay@us.af.mil

Relocations: 502CPTS.FMF.Reloactions@us.af.mil

*Special Actions: 502CPTS.FMF.SpecialActions@us.af.mil

DTS: 502CPTS.FMF.JBSADTS@us.af.mil

Leaveweb: 502CPTS.FMF.Leaveweb@us.af.mil

 *Special Actions – Debts, Separations, Retirements, Bonus Payment Issues

 

 

Walk-In Hours

JBSA-Lackland
Address: 1561 Stewart St, Suite 1, Bldg 5616

Hours:
8 a.m. – 3 p.m. (M, T, Th, F)
8 a.m. – 2 p.m. (W) *Closed early for mandatory training


JBSA-Randolph
Address: 550 D St E, Suite 2, Bldg 399

Hours:
8 a.m. – 3 p.m. (M, T, Th, F)
8 a.m. – 2 p.m. (W) *Closed early for mandatory training

 

JBSA-Fort Sam Houston
Address: 2400 Jessup Rd, Rm 112, Bldg 100

Hours:
8 a.m. – 3 p.m. (M, T, Th, F)
8 a.m. – 2 p.m. (W) *Closed early for mandatory training

 

 

In-processing


Finance In-processing briefs are held weekly at JBSA-Lackland and Randolph for permanent party members and accessions.

 

JBSA-Lackland

Bldg. 5616, Room 118 @1200

Monday and Friday (permanent party members)

Wednesday (accessions only)

 

JBSA-Randolph

Bldg. 399, Room 118 @0900 (T, Th) or @0800 (W)

Tuesday and Thursday (permanent party members)

Wednesday (accessions only)

 

 

 

Finance Tips

1) You may access My Pay for the following:

*Start, Stop, Change most Allotments (EXCEPT: Insurance, Star card, or most mortgage allotments)
 
*Change Address
 
*Change Federal and State Withholdings
 
*Direct Deposit Changes
 
*Start and Change Address for Bonds
 
*File/Update W2
 
*TSP
 
*Check Travel Voucher Payment Breakdown

2) Always file your PCS and TDY vouchers NLT 5 days.
 

3) Always out-process finance before PCS/TDY; otherwise this could cause delays in entitlements or debts
 

4) Please be familiar with your entitlements, check your LES monthly, and track your GTC balance.
 

5) Report to Finance for ANY changes in yours/spouse's dependency status (i.e. divorce, entering/leaving active duty, child birth, marriage, etc.)
 

6) When coming back from deployment, please contact your ODTA for assistance. If your ODTA need assistance, please contact the DTS Help Desk: lackland.dts.helpdesk@us.af.mil