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Finance Contact Center

Finance is expanding service while adding transparency to the status of your question! Effective 11 May 2020, customer service inquiries for Military, Civilian, and Travel Pay can use the Air Force Comptroller Services Portal (CSP). Questions submitted to 502 CPTS email org box prior to today will be resolved by EOM May. Customers with questions going forward will be asked to input & submit through CSP.


The site is secure and fully protects Personally Identifiable Information (PII). CSP does not require VPN access but does require a CAC reader when using a personal computer. Members will be prompted to create a user profile and make any necessary updates (2-3 minute process) before submitting their initial request. Customer can then submit, review, and track their requests anytime, anywhere.

*MS Edge is the preferred browser, followed by Chrome

*For AF members not on AFNET – you can access the site with a CAC-reader & an Internet connection, just don’t log into VPN For non-permanent party inquiries, please use email org accounts below:


• Basic Military Training (BMT): 502CPTS.FMF.BasicPay@us.af.mil

• Defense Language Institute (DLI): 502CPTS.FMF.502CPTSInternationalPay@us.af.mil

• Former “A”irmen (Retired or Separated): 502CPTS.FMF.JBSAMilPay@us.af.mil

Please take a moment now to visit the site to establish/update your profile.

Walk-In Hours

*The Financial Operations Office is currently closed to all walk-ins. For all pay issues, please email the appropriate org box*

Address: 1561 Stewart St, Suite 1, Bldg 5616

8 a.m. – 3 p.m. (M, T, Th, F)
8 a.m. – 2 p.m. (W) *Closed early for mandatory training

Address: 550 D St E, Suite 2, Bldg 399

8 a.m. – 3 p.m. (M, T, Th, F)
8 a.m. – 2 p.m. (W) *Closed early for mandatory training


JBSA-Fort Sam Houston
Address: 2400 Jessup Rd, Rm 112, Bldg 100

8 a.m. – 3 p.m. (M, T, Th, F)
8 a.m. – 2 p.m. (W) *Closed early for mandatory training


*In-Processing Briefs are currently suspended. If you need to in-process, please find the packet and instructions online at our SharePoint. Once the packet is complete, please send it to the Milpay org box*

Finance In-processing briefs are held weekly at JBSA-Lackland and Randolph for permanent party members and accessions.



Bldg. 5616, Room 118

@1200 Monday, Wednesday, and Friday



Bldg. 399, Room 118

@0900 Tuesday & Thursday

@0800 Wednesday

Finance Tips

1) You may access My Pay for the following:

*Start, Stop, Change most Allotments (EXCEPT: Insurance, Star card, or most mortgage allotments)
*Change Address
*Change Federal and State Withholdings
*Direct Deposit Changes
*Start and Change Address for Bonds
*File/Update W2
*Check Travel Voucher Payment Breakdown

2) Always file your PCS and TDY vouchers NLT 5 days.

3) Always out-process finance before PCS/TDY; otherwise this could cause delays in entitlements or debts

4) Please be familiar with your entitlements, check your LES monthly, and track your GTC balance.

5) Report to Finance for ANY changes in yours/spouse's dependency status (i.e. divorce, entering/leaving active duty, child birth, marriage, etc.)

6) When coming back from deployment, please contact your ODTA for assistance. If your ODTA need assistance, please contact the DTS Help Desk: lackland.dts.helpdesk@us.af.mil