JBSA FINANCIAL SERVICES

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Walk-In Hours

**Finance walk-ins will be to fill out an inquiry or receive assistance with an inquiry in the Comptroller Services Portal at https://usaf.dps.mil/teams/SAFFMCSP/portal/SitePages/Home.aspx.
. If unable to make these hours, financial assistance can be requested through the Comptroller Services Portal
Priority will be given to Zero Paycheck and DHA Members**
ALL CUSTOMER SERVICE DESKS AT ALL LOCATIONS CLOSED ON FRIDAYS

JBSA-Lackland
Address: 1561 Stewart St., Suite 1, building 5616
​Hours: 9 a.m. to 1:30 p.m.

JBSA-Randolph

Address: 550 D St. E, Suite 2, building 399
Hours: 9 a.m. to 1:30 p.m.

JBSA-Fort Sam Houston
Address: 2400 Jessup Rd., Room 112, building 100
Hours: 9 a.m. to 1:30 p.m.

In-processing

Members PCSing to JBSA must attend an in-processing briefing with Finance in order to fill out a travel voucher.

Please sign up for one of our in-processing briefings at the following times in uniform with your orders and any applicable receipts.
JBSA-Lackland: Monday through Thursday: 9 a.m., 10 a.m. and 11 a.m.
JBSA-Randolph: Tuesday and Thursday: 9 a.m., 10 a.m. and 11 a.m.

https://www.signupgenius.com/go/904044aa8a629a2f94-pcsinprocessing

Please in-process within 5 duty days of signing in at your new PDS

Inprocessing for Military

 

Inprocessing for Civilians

 

Finance Contact Center

Finance is expanding service while adding transparency to the status of your question! Customer service inquiries for Military, Civilian, and Travel Pay can now use the Air Force Comptroller Services Portal (CSP).

The CSP is available at https://usaf.dps.mil/teams/SAFFMCSP/portal/SitePages/Home.aspx

The site is secure and fully protects Personally Identifiable Information (PII). CSP does not require VPN access but does require a CAC reader when using a personal computer. Members will be prompted to create a user profile and make any necessary updates (2-3 minute process) before submitting their initial request. Customers can then submit, review, and track their requests anytime, anywhere. *MS Edge is the preferred browser, followed by Chrome.

For AF members not on AFNET – you can access the site with a CAC-reader & an Internet connection, just don’t log into VPN For non-permanent party inquiries, please use the organizational email accounts below:

• Basic Military Training (BMT): 502CPTS.FMF.BasicPay@us.af.mil
• Defense Language Institute (DLI): 502CPTS.FMF.502CPTSInternationalPay@us.af.mil
• Former Airmen (Retired or Separated): 502CPTS.FMF.JBSAMilPay@us.af.mil

Please take a moment now to visit the site to establish/update your profile.

Retirement & Seperation

All members separating or retiring from JBSA must attend a briefing. Please sign up using this link: https://www.signupgenius.com/go/904044aa8a629a2f94-jbsa

 

Separation/Retirement briefings only take place at JBSA-Lackland. You must have your orders before attending this briefing.

Finance Tips

1) You may access My Pay for the following:

  • Start, Stop, Change most Allotments (EXCEPT: Insurance, Star card, or most mortgage allotments)
  • Change Address
  • Change Federal and State Withholdings
  • Direct Deposit Changes
  • Start and Change Address for Bonds
  • File/Update W2
  • TSP
  • Check Travel Voucher Payment Breakdown

2) Always file your PCS and TDY vouchers NLT 5 days.
3) Always out-process finance before PCS/TDY; otherwise, this could cause delays in entitlements or debts

4) Please be familiar with your entitlements, check your LES monthly, and track your GTC balance.
5) Report to Finance for ANY changes in yours/spouse's dependency status (i.e. divorce, entering/leaving active duty, childbirth, marriage, etc.)

6) When coming back from deployment, please contact your ODTA for assistance. If your ODTA needs assistance, please contact the DTS Help Desk at lackland.dts.helpdesk@us.af.mil

How to get Reimbursed for Spousal Licensure

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