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Walk-In Hours

**Finance walk-ins will be for the purpose of filling out an inquiry or receiving assistance with an inquiry in the Comptroller Services Portal. If unable to make these hours, all finance assistance can be requested through the Comptroller Services Portal.  Priority will be given to Zero Paycheck and DHA Members**


Address: 1561 Stewart St, Suite 1, Bldg 5616

​Hours: 9 a.m. to 1:30 p.m.


Address: 550 D St E, Suite 2, Bldg 399

Hours: 9 a.m. to 1:30 p.m.



JBSA-Fort Sam Houston
Address: 2400 Jessup Rd, Rm 112, Bldg 100

Hours: 9 a.m. to 1:30 p.m.


QR Codes


Members PCSing to JBSA must attend an in-processing briefing with Finance in order to fill out a travel voucher.

Please sign up for one of our in-processing briefings at the following times in uniform with your orders and any applicable receipts

JBSA Lackland

Monday – Thursday: 0900 & 1000  & 1100

JBSA Randolph

Tuesday & Thursday: 0900 & 1000  & 1100


Please in-process within 5 duty days of signing in at your New PDS

Inprocessing for Military


Inprocessing for Civilians


Finance Contact Center

Finance is expanding service while adding transparency to the status of your question! Effective 11 May 2020, customer service inquiries for Military, Civilian, and Travel Pay can use the Air Force Comptroller Services Portal (CSP). Questions submitted to 502 CPTS email org box prior to today will be resolved by EOM May. Customers with questions going forward will be asked to input & submit through CSP.


The site is secure and fully protects Personally Identifiable Information (PII). CSP does not require VPN access but does require a CAC reader when using a personal computer. Members will be prompted to create a user profile and make any necessary updates (2-3 minute process) before submitting their initial request. Customer can then submit, review, and track their requests anytime, anywhere.

*MS Edge is the preferred browser, followed by Chrome

*For AF members not on AFNET – you can access the site with a CAC-reader & an Internet connection, just don’t log into VPN For non-permanent party inquiries, please use email org accounts below:


• Basic Military Training (BMT): 502CPTS.FMF.BasicPay@us.af.mil

• Defense Language Institute (DLI): 502CPTS.FMF.502CPTSInternationalPay@us.af.mil

• Former “A”irmen (Retired or Separated): 502CPTS.FMF.JBSAMilPay@us.af.mil

Please take a moment now to visit the site to establish/update your profile.

Retirement & Seperation


All members separating or retiring from JBSA must attend a briefing. Please sign up using this link: https://www.signupgenius.com/go/904044aa8a629a2f94-jbsa


Separation/Retirement briefings only take place at Lackland. You must have your orders before attending this briefing.



Finance Tips

1) You may access My Pay for the following:

*Start, Stop, Change most Allotments (EXCEPT: Insurance, Star card, or most mortgage allotments)
*Change Address
*Change Federal and State Withholdings
*Direct Deposit Changes
*Start and Change Address for Bonds
*File/Update W2
*Check Travel Voucher Payment Breakdown

2) Always file your PCS and TDY vouchers NLT 5 days.

3) Always out-process finance before PCS/TDY; otherwise this could cause delays in entitlements or debts

4) Please be familiar with your entitlements, check your LES monthly, and track your GTC balance.

5) Report to Finance for ANY changes in yours/spouse's dependency status (i.e. divorce, entering/leaving active duty, child birth, marriage, etc.)

6) When coming back from deployment, please contact your ODTA for assistance. If your ODTA need assistance, please contact the DTS Help Desk: lackland.dts.helpdesk@us.af.mil

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