Joint Base San Antonio > News > News - Tag Visitor Control Center

Q-Trac virtual queuing system enhances the JBSA Visitor Control Center experience
February 11, 2026 — In an era where managing visitor flow and minimizing wait times are paramount to providing exceptional service, the Joint Base San Antonio Visitor Centers will be adopting the Q-Trac virtual queuing system, tentatively beginning March 6. This technology is set to transform the visitor experience, eliminating the frustration of long lines and allowing for a more personalized and efficient visit for everyone... MORE

JBSA Security Forces install base access kiosks to enhance social distancing efforts
February 3, 2021 — On a combined average across JBSA, the Visitor Control Centers process 21,640 customers per month, even during the COVID-19 pandemic. In response to this, the 502nd Security Forces Group has installed new kiosks that will further reduce the health risks during customer check-in when requesting base access. ... MORE

An example of the new kiosks at the Joint Base San Antonio-Lackland Luke East Visitor Control Center. The intent of the kiosk and new pager system is to minimize the number of customers in the VCCs and to allow customers to wait outside in the comfort of their vehicles until they are called to be serviced by receiving a message on their cell phone or being notified on the pager device.

JBSA gate construction begins in January
December 19, 2018 — Throughout Joint Base San Antonio, installation entry control points, otherwise known as the base gates, will undergo multiple construction projects starting January 2019. These necessary construction projects will enhance force protection capability across JBSA, and when complete, will enhance the safety and security of the workforce, family and visitors. This construction will impact mission partners, commercial deliveries and visitors across JBSA... MORE

Throughout Joint Base San Antonio, installation entry control points, otherwise known as the base gates, will undergo multiple construction projects starting January 2018. These necessary construction projects will enhance force protection capability across JBSA, and when complete, will enhance the safety and security of the workforce, family and visitors.

How to get an Unescorted Access Request Form at JBSA-Randolph
August 16, 2018 — The Joint Base San Antonio-Randolph Visitor Control Center, or VCC, processes more than 100 access control passes, to include four to eight Entry Authorization Lists (EAL), per day. In order to process passes and EALs, it is important to ensure the sponsor/requestor is sending the VCC the correct information... MORE

JBSA-Randolph Visitor Control Center changes Saturday hours of operation
September 13, 2017 — Starting Oct. 1, the Joint Base San Antonio-Randolph Visitor Control Center will have new hours of operation for Saturdays... MORE