Members Authorized for Official Photo Portraits & Full Length Photos
- Military Officers
- E-6 and Above
- Quarter Award Winner - not nominees
- Annual Award at the Group Level and above
- Military Instructors
- Patient Advocates
- Base Legal Personnel
- Additional Duty Representative
- Special Duty Applications
All other requests must send an email to their assigned base PA office with justification for approval.
Please note: in regard to scheduling awards packages (portraits & full length photos), only official photos needed for selected candidates at the group level will be scheduled.
Studio official portraits are by appointment only and only authorized for members assigned to JBSA.
Walk-ins are not permitted.
*For passports, an authorized passport agent from the base Passport Office must sign the AF833.
JBSA-Lackland studio appointments: https://lacklandphoto5747.setmore.com/
JBSA-Randolph studio appointments: http://www.randolphphoto.setmore.com
(Best if accessed from non government computer)
Department of Army (DA) Photos & Official Portraits
DA Photos are only accomplished at the JBSA-Fort Sam Houston center.
Active-duty Soldiers assigned or TDY to the Joint Base San Antonio area requiring a DA photo must visit fortsamhoustonphoto.setmore.com (best accessed from a personal computer or mobile device) to schedule an appointment.
Guard and Reserve Soldiers must go to the Army VIOS website to schedule an appointment. Guard and Reserve Soldiers on active duty must bring a copy of their active-duty orders to their appointment.
Photos are strictly by appointment only and walk-in appointments ARE NOT available.
Customers should be ready to be photographed at your scheduled appointment time. Personnel arriving late for their appointment may be rescheduled.
Strict adherence to standards of dress and appearance is essential in achieving an excellent photograph. It's the customer's responsibility to ensure uniforms and clothing is correctly prepared. Please be sure awards and decorations are current and correct.
Photo Lab Services
The photo lab provides a wide range of photographic services, including printing, studio, on-location and documentation and digital imaging. Turnaround times vary with production requirements but most products are produced normally within three to five working days.
- Some examples of photography services are:
- Award ceremonies
- Promotion Ceremonies
- Group Photos
- Event Photography
JBSA-Lackland photo requests should be submitted to: 502abw.paola.Inbox@us.af.mil
If a photographer is unavailable for your event a small digital auto-focus self-help camera is available for official use, on a first-come first -served basis. The photo lab can process your events official photos.