Public Affairs puts operational actions into context; facilitates the development of informed perceptions about our operations; helps undermine adversarial propaganda efforts; and contributes to the achievement of national, strategic, and operational objectives.

Our mission is to provide trusted counsel to leaders; build, maintain, and strengthen morale and readiness; enhance public trust and support; and achieve global influence and deterrence. 

We provide visual information support (photo, video, graphics), media support, and community relations support. We maintain the website and the JBSA social media accounts.

Although we are customer service oriented, there are limits to the products and services we can provide due to AFI 35-101, AFI 35-115, public law, and local policy.

  1. Souvenirs, personal gifts, mementos, scrapbooks, farewell gifts, office pictures and other items for personal use are unauthorized. Chain of command prints below Squadron Commander are not authorized.
  2. PA resources are not authorized to document farewell parties or social events unless certified as newsworthy or have historical value.
  3. PA resources are not authorized to create products used for entertainment during farewell parties or social events.
  4. Copyrighted materials cannot be reproduced without permission of the copyright holder, unless cleared in writing as "fair use" by the legal office.
  5. PA imagery is not altered IAW DODI 5040.05, Alteration of Official DOD Imagery, unless exempted.
  6. Use of PA for MWR programs and other activities that involve revenue-generating activities is not authorized.

The public affairs office will provide promotion ceremony photography ONLY for O-6 or higher and E-9 ceremonies. Our employment plan outlines this policy. To check out a self-help camera for the event, contact the public affairs offices at JBSA-Randolph, JBSA-Lackland, or JBSA-Fort Sam Houston.

Official Photos

Photo Prints

Official portraits are for JBSA members only and by appointment only.

Members Authorized for Official Photography: Currently, we only schedule appointments for OSI & CID agents, JAG, Chaplains, Technical School Instructors, MTLs, MTIs, Drill Sergeants, and award winners (not nominees) at the Air Force Wing, Navy Command/Units, Marine Regiment/MAG/MEU, or Army Brigade level and above or certain special duty packages that have published regulation documentation/requirements.

Additionally, we schedule for commanders with UCMJ authority who are on G-series orders, other leadership positions O-5/E-8 or GS-12 and above, superintendents, first sergeants, Navy CO and XO and portraits prior to a service members retirement.

All other requests must send an email to their assigned base PA office with justification for approval.

To schedule a studio appointment:
Click here to make an appointment
For questions about studio appointments:
Click here to send an email

Walk-ins are not permitted.

 *For official passports, an authorized passport agent from the base Passport Office must sign an AF833.

Photo Support


The photo lab provides a wide range of photographic services, studio, on-location and documentation and digital imaging. 
Turnaround times vary with production requirements but most products are produced normally within three to five working days.

For event photography, award ceremonies and group photos, please visit 

If a photographer is unavailable for your event a small digital auto-focus self-help camera is available for official use, on a first-come first -served basis. The photo lab can process your events official photos. 

Marquee Requests

The 502nd Air Base Wing Public Affairs Office manages the electronic marquees located at JBSA-Fort Sam Houston, JBSA-Lackland and JBSA-Randolph to announce time-sensitive and recurring information to base members.

Members must submit a marquee request form at least one week before the post date, but no more than four weeks before, to

Messages are limited to welcome messages for distinguished visitors, announcing base-wide events, and retirement messages for general officers and above, force protection condition and weather alerts.

The marquee will not be used to promote fundraising or to display items or services for sale.

The marquee will not display commercial advertisements, political messages or any non-mission essential messages.

Marquee messages that take up more than one frame will not be authorized. QR codes and website addresses cannot be posted for safety concerns.

The marquee policy letter can be found here.



Video Support
Multimedia Video

he video services division provides documentary and production videos supporting operational, investigative, historical, senior leadership communication, mission awareness and news release.

Our services include:
Video Productions (Training, Educational, Service Announcements)
Video Documentation (Training, Educational, and one-time occurrences)
Broadcast News Stories

Video services can be requested at
Support for multi-base, command, service or DOD-wide use requires further documentation and higher approval. Guidance and assistance in this process will be provided to the requestor.
Graphics Support

Graphics Support

The Graphics staff provides expertise in original conceptions for all your graphics needs, and can also enhance customers' artwork.

Examples of desktop publishing services include:

  • Create visual concepts to communicate information. Layout design for posters, logos and informational materials.
  • Convert digital images to various file formats (jpeg, png, tif, psd, ai, eps, svg and gif)
  • Photo CD imaging--scan/write images, text, graphics to compact disc

Joint Base San Antonio Graphics:

JBSA-Fort Sam Houston: 210-221-0020
JBSA-Randolph: 210-652-4410

Contact Information
Mission Partner PA Offices
Social Media Resources
JBSA Installation Public Affairs Employment Plan