Public Affairs Header V2

For PROTOCOL assistance, please visit the 502nd Air Base Wing Protocol Office webpage at
To sign out PUBLIC ADDRESS SYSTEMS, please contact the 502nd Communications Squadron

Official Photos

Photo Prints

Official portraits are for JBSA members only and by appointment only.

Members Authorized for Official Photography: Currently, we only schedule appointments for OSI & CID agents, JAG, Chaplains, Technical School Instructors, MTLs, MTIs, Drill Sergeants, and award winners (not nominees) at the Air Force Wing, Navy Command/Units, Marine Regiment/MAG/MEU, or Army Brigade level and above or certain special duty packages that have published regulation documentation/requirements.

Additionally, we schedule for commanders with UCMJ authority who are on G-series orders, other leadership positions O-5/E-8 or GS-12 and above, superintendents, first sergeants, Navy CO and XO and portraits prior to a service members retirement.

All other requests must send an email to their assigned base PA office with justification for approval.

To schedule a studio appointment:
Click here to make an appointment
For questions about studio appointments:
Click here to send an email

You must use your government email to schedule studio appointments. When entering the site, be sure to select the correct location and servicing team.

Walk-ins are not permitted.

 *For official passports, an authorized passport agent from the base Passport Office must submit a request at

Photo Support


The photo lab provides a wide range of photographic services, studio, on-location and documentation and digital imaging. 
Turnaround times vary with production requirements but most products are produced normally within three to five working days.

For event photography, award ceremonies and group photos, please visit 

If a photographer is unavailable for your event a small digital auto-focus self-help camera is available for official use, on a first-come first -served basis. The photo lab can process your events official photos. 

Marquee Requests

The 502nd Air Base Wing Public Affairs Office manages the electronic marquees located at JBSA-Lackland and JBSA-Randolph to announce time-sensitive and recurring information to base members.

Please note the electronic marquees at JBSA-Fort Sam Houston are no longer functional. There are no plans to replace them.

Members must submit a marquee request form at least one week before the post date, but no more than four weeks before. To submit a marquee request  please visit 

Messages are limited to welcome messages for distinguished visitors, announcing base-wide events, and retirement messages for general officers and above, force protection condition and weather alerts.

The marquee will not be used to promote fundraising or to display items or services for sale.

The marquee will not display commercial advertisements, political messages or any non-mission essential messages.

Marquee messages that take up more than one frame will not be authorized. QR codes, phone numbers, and website addresses cannot be posted for safety concerns.

The marquee policy letter can be found here.



Video Support
Multimedia Video

he video services division provides documentary and production videos supporting operational, investigative, historical, senior leadership communication, mission awareness and news release.

Our services include:
Video Productions (Training, Educational, Service Announcements)
Video Documentation (Training, Educational, and one-time occurrences)
Broadcast News Stories

Video services can be requested at
Support for multi-base, command, service or DOD-wide use requires further documentation and higher approval. Guidance and assistance in this process will be provided to the requestor.
Graphics Support

Graphics Support

The Graphics staff provides expertise in original conceptions for all your graphics needs, and can also enhance customers' artwork.

Examples of desktop publishing services include:

  • Create visual concepts to communicate information. Layout design for posters, logos and informational materials.
  • Convert digital images to various file formats (jpeg, png, tif, psd, ai, eps, svg and gif)
  • Photo CD imaging--scan/write images, text, graphics to compact disc

Joint Base San Antonio Graphics:

JBSA-Fort Sam Houston: 210-221-0020
JBSA-Randolph: 210-652-4410

Graphic services can be requested at

Support for multi-base, command, service or DOD-wide use requires further documentation and higher approval. Guidance and assistance in this process will be provided to the requestor.

Contact Information
Mission Partner PA Offices
Social Media Resources
JBSA Installation Public Affairs Employment Plan