JBSA-Lackland Pharmacy

As the Air Force's largest and busiest pharmacy, the 59th Pharmacy Flight supports the 59th Medical Wing, the Air Force Medical Service and the Air Force global readiness mission through the provision of world class patient-centered pharmacy services and comprehensive medication therapy management. Armed with a budget of $65 million, the pharmacy dispenses more than 1 million outpatient prescriptions annually for 242,000 beneficiariesSupporting the Air Force's global readiness mission, the flight includes 93 trained personnel.

Pharmacy Update

 Starting 18 November 2020


ALL Refill Pickups will be at the Satellite Pharmacy

Satellite Pharmacy Hours:  8 a.m. to 5 p.m.,  Monday - Friday

 

ALL New Prescriptions and Renewals will be processed at the WHASC Pharmacy

WHASC Pharmacy Hours: 7 a.m. to 5 p.m., Monday - Friday

 

Pharmacy Information

WHASC Pharmacy: Open to all Beneficiaries who have Civilian Network Provider Prescriptions and refill pick-up
Location: Wilford Hall Ambulatory Surgical Center (WHASC), 1st floor
Building 4554, 1100 Wilford Hall Loop
Hours of Operation: 7 a.m. to 5 p.m., Monday - Friday
Phone: 210-292-7970


Reid Clinic: Open to Basic Trainees
Location: Reid Clinic, building 7001, 1940 Carswell Ave.
Hours of Operation:
 7 a.m. to 4 p.m., Monday - Friday
Phone: 210-292-1152

Satellite Pharmacy: Open to all Beneficiaries who have Civilian Network Provider Prescriptions and refill pick-up
Location: Near the Lackland BX
Building 8410, 2275 Reese St.
Hours of Operation: 8 a.m. to 5 p.m., Monday - Friday
Phone: 210-292-7970

Gateway Bulverde Clinic Pharmacy:  Open to all Beneficiaries and refill pick-up
Location:  25615 North US 281, Suite 215
Hours of Operation: 8 a.m. to 4 p.m., Monday – Friday
Phone 210-292-7970

How to Read Your Prescription Label
Welcome to the new Patient-Centric label

This label displays the most important information at the top.

Let's get to know your label!

 

 


As always, if you have any questions regarding your prescriptions, please ask any one of the pharmacy staff.

 

 

 

COVID-19 Pharmacy OPS

To help mitigate the spread of COVID-19, we have instituted a “Mandatory Prescription Drop-Off, Pick-up, and Refill Call-in” procedures at all JBSA-Lackland pharmacies.

 

Pharmacy Tidbits to make your pharmacy experience a success.  

1. If your doctor or nurse has called in your prescription it will NOT be ready until you activate the prescriptions.  To activate the prescription you must call the pharmacy at 210-292-7970 or fill out DROP-OFF Form.  Place DROP-OFF Form in drop box located at tent table out front of the WHASC building next to entrance A or in the WHASC atrium next to pharmacy near Hallway B.

2.  Try to avoid Fridays they are usually extremely busy…may see long lines with increased time for service.

3.  Pharmacy lunch schedule 11 a.m. - 2 p.m. ....may see long lines with increased time for service.

4.  Use automated refill phone system to call in refills 210-292-9995 and allow 3 business days for processing. 

 

Attention: All JBSA-Lackland Pharmacies are closed on weekends and Federal Holidays with Limited services available on AETC Family Days.

As always, if you have any questions regarding your prescriptions, please ask any one of the pharmacy staff.  Thank you for your support and for choosing JBSA-Lackland as your pharmacy of choice.

Frequently Asked Questions

1. How can I request refills?
Call the automated refill phone system at 210-292-9995 or 800-469-7170. These numbers are also located in the middle of all prescription labels.

2. How long will it take before I can pick up my called-in refill request? 
Prescriptions refills will be ready for pick up in three business days at all JBSA-pharmacy locations: JBSA-Lackland, JBSA-Randolph and JBSA-Fort Sam Houston. The automated refill call in system will give you specific times and days on when your prescriptions will be available.

3. How long do you hold my prescription? 
Prescriptions will be held for seven (7) business days. If you are unable to pick up your medication by specified date, please call and let us know so your medications are not returned to stock and remain on the shelf for you. Call the site you selected for medication pickup.

4. What do I do if I run out of refills?
If you are assigned to an MTF provider, you will need to request a renewal through TRICARE Online Portal Secure Messaging or by contacting the clinic you are assigned to.

If you see an off-base provider you will need to get a new written prescription to bring to a JBSA Pharmacy or have your provider electronically prescribe to JBSA Pharmacy.  If provider electronically prescribes your prescription… remember you must activate your prescription by calling the pharmacy or filling out DROP-OFF Form.

5. How do I update my address in your system? 
DEERS will override what we have in our system so please contact DEERS to have your personal information updated: Through http://www.tricare.mil/DEERS, by calling 1-800-538-9552, or by visiting your local ID card office.