ANNOUNCEMENTS:
Updated as of 24 Sep 2020:
We will soon be publishing an updated tri-fold to take to non-military entities for acceptance of your "expired" ID card
Updated as of 16 Sep 2020:
ALL dependent/retiree/DAV IDs have had their expiration dates extended out to June 2021
Updated as of 8 Sep 2020:
Please notice our extended hours for the month of September:
ALL Locations: Monday- Friday 0700-1700 /// Appointments Only: 1700-1900
ONLY Fort Sam Houston will be providing additional services on Saturday 0800-1200
It has been brought to our attention that an update to DEERS occurred causing some dependent records to drop from their sponsor's records. We do not know the number of dependents this has affected and we do not know how it affects the dependent's benefits/entitlements. We do know that the dependents still exist in DEERS, they just have been unlinked from their sponsor's record.
DMDC is working on the issue but it is unknown as to when it will be fixed.
The DMDC helpdesk has been briefed to receive calls regarding this matter.
They will create a special ticket that will be routed to R&A to fix the records. Do NOT call the Project Office or send cases to the Project Office case resolution team regarding this.
To have a ticket created for this issue, contact DMDC at 800-361-2508.