UPDATE: Online issuance & renewal service has been reduced to the following categories ONLY: Initial Issuance of Dependent/Retiree ID Card (initial age 14 yrs); Replacement of lost/stolen Dependent/Retiree ID card; Dependent/Retiree ID card that expired prior to 1 January 2020. Cards that do not fall within these categories have been authorized for extended benefit use through 30 Sep 2020 - there is no action required on your part, simply retain your current card. 

NOTE 1: Any CAC card application does not fall under the Online ID card process at this time.  For CAC card applications, customers must visit the MPF for service or visit Rapids to schedule an appointment: https://rapids-appointments.dmdc.osd.mil/ 

NOTE 2: At this time, the MPS is processing applications of Online ID cards ONLY if they fall into the following categories: Initial Issuance of Dependent/Retiree ID Card (initial age 14 yrs); Replacement of lost/stolen Dependent/Retiree ID card; Dependent/Retiree ID card that expired prior to 1 January 2020. Applications are processed within 7-10 days.  

  Phone:  Fort Sam Houston: (210) 816-0325

                   Lackland: (210) 671-6006/(210)-671-4145

                   Randolph: (210) 652-3036

Click HERE for On-line ID Renewal Instructions

Step 1. Sponsor must complete DD Form 1172 online

• To fill out the 1172, access the DMDC website by clicking HERE.
• Sponsor must certify 1172 with electronic signature (there are separate options for CAC submission and non-CAC submission). 
• Non-CAC holder or Retirees can create a DS Self Service log-on by clicking HERE. Or from above link, click on “Sign In” >"More DS Log-on Options", then "Need a DS log-in?" to create account.
• There is an SITE SECURITY message that pops up when you encounter the site seen below. It is not a scam! Please proceed to the site.
• Once logged into DMDC, under Family Members (right side), click "Replace ID Card" under appropriate Family Member. Sponsor must fill out and sign the DD Form 1172 for dependents, and retirees must sign for themselves. The system will inform you once the DD Form 1172 has been successfully submitted. DD FORM 1172s MUST BE electronically signed using either CAC or DS LOGON.
  • **If you encounter errors with the DMDC site please call 1-800-477-8227
• Once completed, save the document and proceed to Step 2. 

Step 2: Take and save a photo.

• The photo must be a clear, forward headshot taken on a plain white background with nothing in the background, with the full face in view. You can use your phone! You should have a neutral facial expression or natural smile, with both eyes open. Photo must be taken in clothing normally worn on a daily basis (no hats or sunglasses).
• NOTHING CAN BE IN THE BACKGROUND!! NO PHOTO FILTERS! The photo should not be older than six months.
   

Step 3: Email application and supporting documentation.

• Option 1: Applicants with access to MIL email, please send encrypted email to desired pick-up location's Org Box. 
• Option 2: Applicants without access to MIL email, please send an email with your name, email address, and a good contact phone number to desired pick-up location's Org Box.  We will create a SAFE site to upload your documents. ​
  • JBSA-Randolph: 802FSSOL-B.CUSTOMERSUP@US.AF.MIL
  • JBSA-Lackland: 802FSS.FSMPS.IDCARD@US.AF.MIL
  • JBSA-Fort Sam Houston: USAF.JBSA.502-ABW.MBX.502-FSS-MPS-CUSTOMER-SUPPORT@MAIL.MIL

Make sure all documents are completed and saved to your computer prior to emailing. Save the following documents to a file on your computer:

1. Completed DD FM 1172 from DMDC site, completed in Step 1.
2. Two supporting forms of identification (primary must be an UNEXPIRED federal/state issued photo ID) Ex: Driver’s license, passport, state ID, birth certificate, social security card, voter’s registration, passport) *NO SCHOOL IDs. Other examples found HERE.
3. A clear focused photo, completed in Step 2. Must be from the shoulders up, with a white background, similar to current ID card.
4. Completed “802d FSS ID Renewal Application” form for each ID card applicant. Please click HERE to complete application.
   • ​Ensure you include a valid personal number and email for contact, like a cellphone number to ensure we can reach you with any questions. 
   • Please fill out an application for each person needing an ID Card.
   • Save the Renewal Application. All information must be clearly typed. If scanning a copy, please write legibly in blue or black ink.*​

**Please do not contact us to check the status of your card until 7 days have passed.**

ID cards can be picked up at requested location once you're notified they are ready (7-10 business days).  

Dependents must be present at pick up to sign for their card. You must bring the two forms of ID provided in the application.

Members are responsible for canceling online applications if individuals obtain a new ID card in person before the online application is processed. Not cancelling the online application will cause a second card to be created, invalidating the card picked up in person.

Please be informed that once we create your new dependent/retiree ID card, your existing ID card would be invalidated. Trying to use the existing ID card where scanning the bar code is required WILL NOT work (i.e. shopping at the commissary, scanning ID when trying to go through the gates, etc..). Therefore, we urge you to plan ahead when it comes time to pick up your new ID. We highly suggest that you have your sponsor or somebody you know that has access to get on base to accompany you.

Thank you for your understanding.