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JBSA Online ID Process


Please scroll to the bottom of the page for step-by-step instructions and a checklist for your required documentation


Contact Information

JBSA-Fort Sam Houston: 210-221-0415 
JBSA-Lackland: 210-671-6006 or 210-671-7741 
JBSA-Randolph: 210-652-3036


JBSA-Fort Sam Houston: usaf.jbsa.502-abw.mbx.802-fss-id-cards@mail.mil
JBSA-Lackland: 802fss.fsmps.idcard@us.af.mil

JBSA-Randolph: 802fssol-b.customersup@us.af.mil

Monday-Friday: 7:30 a.m. to 4 p.m.
Closed on weekends and holidays

JBSA-Fort Sam Houston: 2410 Jessup Road
JBSA-Lackland: 1561 Stewart Street
JBSA-Randolph: 550 D Street East

ICE Comments

ID Services


Graphic with ID card service info



Updated as of 27 May

Online Services:  The following online services will also resume on 17 May:  Dependent/Retiree renewals, initial enrollment in DEERs, Replacement of lost/stolen Dep/Ret ID cards, Changes in affiliation (AD to Retired/Retired to 65/100% DAV/Age 21 to 23 full time student/Age 23 with Tricare young adult.  As a reminder, the extension that was granted as a risk mitigation effort in light of COVID-19 in Sep 2020 to honor dependent/retiree ID cards will EXPIRE on 30 JUN 2021.

Additional Services: Walk-in & appointments are open for ALL services (CAC Services limited to those expiring within 30 days).  NOTE: Should the office reach its in-person service capacity for the day, customers will be asked to return at a later date.

Appointments:  RAPIDS appointment scheduler is open NOW for booking appointments starting on 17 May at the locations listed below via the following link:  https://idco.dmdc.osd.mil/idco/locator.  Extended hours for appointments ONLY are available (through 30 Jun) On Mondays & Wednesdays from 1600-1900 at all OLs to service ALL customers.














Step 1







Step 2

  • Step 2: Take Photo with your Phone
  • Photo must be:
    • Forward facing
    • From head to shoulders





Step 3

  • Step 3: Email the location you would like to pick your ID card from. 
    • Please ensure you have sent the following: 
      • DD Form 1172
      • photo identification
      • two supporting forms of unexpired identification
      • any additional required supporting documentation
  • Acceptable forms of identification: 
    • ​Driver’s license
    • passport
    • birth certificate
    • social security card
    • School IDs are NOT accepted  

- Please provide a copy of your retirement orders or DD214 if your duty status is changing from active duty to retired.

  • For CAC holders: Applicants with access to MIL email, please send encrypted email to desired pick-up location's Org Box. 
  • For Non-CAC holders: Applicants without access to MIL email, please send an email with your name, email address, and a good contact phone number to desired pick-up location's Org Box.  We will create a DoD SAFE link for you to upload your documents. 


**Please do not contact us to check the status of your card until 14 business days have passed.**