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JBSA Online ID Process

Contact Information


Fort Sam Houston: MPD: (210) 221-0415 - CACs/DEERS updates, MPF: (210) 221-0892 - Ret/Dep ID Cards

Lackland: (210) 671-6006 or (210) 671-7741

Randolph: (210) 652-3036



Fort Sam Houston: usaf.jbsa.502-abw.mbx.502-fss-mps-customer-support@mail.mil

Lackland: 802fss.fsmps.idcard@us.af.mil

Randolph: 802fssol-b.customersup@us.af.mil


Mon - Fri: 0730 - 1600

  Closed: Holidays, Weekends


Fort Sam Houston: 2410 Jessup Rd, 78234

Lackland: 1561 Stewart St, 78236

Randolph: 550 D Street East, 78150


ICE Comments


JBSA ID Card Hours

ID Card Services Tri-fold pamphlet


Updated as of 14 Jan 2021:

Due to the high demand of back-logged cards, allow our office 14 days to process all online retiree, dependent, DEERS enrollment, DAV, RES, ANG cards

If you do not receive an auto reply and are sending information from a personal email please call to verify your documents have been received.  Additionally, if you receive the automated response, please do not call prior to the conclusion of the 14 duty day processing period

 Updated as of 1 Jan 2021: 
We will soon be publishing an updated tri-fold to take to non-military entities for acceptance of your "expired" ID card

  Updated as of 16 Sep 2020:
ALL dependent/retiree/DAV IDs have had their expiration dates extended out to June 2021 



Please scroll to the bottom of the page to view step-by-step instructions regarding the online ID Card process 

Step 1


  • Step 1: Obtain Signed 1172


    For CAC holders: To fill out the 1172, access the DMDC website by clicking HERE.


    Non-CAC holder or Retirees: Fill out 1172 by using the hard copy link below. All wet signatures will need to be notarized!





*Once you have a signed DD Form 1172 please move to Step 2 of our process*







Step 2


Step 2: Take Photo with your Phone

Photo must be:

- Forward facing

- From head to shoulders

- 8 x 10 size





Step 3


Step 3: Email the following to the office you would like to pick up from: 1172, photo, supporting documents.

Two supporting forms of unexpired identification (Ex: Driver’s license, passport, birth certificate, social security card) *NO SCHOOL IDs. Other examples found HERE.

Please provide a copy of your retirement orders or DD214 if your duty status is changing from active duty to retired.

  • For CAC holders: Applicants with access to MIL email, please send encrypted email to desired pick-up location's Org Box. 
  • For Non-CAC holders: Applicants without access to MIL email, please send an email with your name, email address, and a good contact phone number to desired pick-up location's Org Box.  We will create a SAFE site for you to upload your documents to. 

**Please do not contact us to check the status of your card until 7 business days have passed.**