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JBSA Online ID Process


Please scroll to the bottom of page for step-by-step instructions


Contact Information


Fort Sam Houston:  MPF: (210 221-0892 - Ret/Dep ID Cards

                                          MPD: (210) 221-0415 - CACs/DEERS updates

Lackland: (210) 671-6006 or (210) 671-7741

Randolph: (210) 652-3036



Fort Sam Houston: usaf.jbsa.502-abw.mbx.502-fss-mps-customer-support@mail.mil

Lackland: 802fss.fsmps.idcard@us.af.mil

Randolph: 802fssol-b.customersup@us.af.mil


Mon - Fri: 0730 - 1400

  Closed: Holidays, Weekends


Fort Sam Houston: 2410 Jessup Rd, 78234

Lackland: 1561 Stewart St, 78236

Randolph: 550 D Street East, 78150


ICE Comments



Updated as of 24 March 2021

Effective Monday, 29 March 2021 Walk-in hours are 0730-1400 Mon-Fri at all JBSA locations

Effective 29 Mar:  Due to the high volume of online ID card applications received, online renewals are suspended until further notice.  The following list of online services are continued:  Initial enrollment in DEERS (NOTE: Initial issuance age increased from 10 to 14): Medicare Part B applicants (age 65); Replacement of lost/stolen Dep/Ret ID card.  An ID card technician will call/email to schedule pickup.  All dependents must be present to pickup and sign new ID card.  NOTE:  Expired ID card benefits/privileges are extended through 30 June 2021


Updated as of 14 Jan 2021:

Due to the high demand of back-logged cards, allow our office 14 days to process all online retiree, dependent, DEERS enrollment, DAV, RES, ANG cards

If you do not receive an auto reply and are sending information from a personal email please call to verify your documents have been received.  Additionally, if you receive the automated response, please do not call prior to the conclusion of the 14 duty day processing period

Updated as of 16 Sep 2020: 

All dependent/retiree/DAV IDs had their expiration dates extended out to Jun 2021








Step 1



*Once you have a signed DD Form 1172 please move to Step 2 of our process*







Step 2


Step 2: Take Photo with your Phone

Photo must be:

- Forward facing

- From head to shoulders





Step 3


Step 3: Email the location you would like to pick your ID card from.  Please ensure you have sent the following:  DD Form 1172, photo identification, two supporting forms of unexpired identification, as well as any additional required supporting documentation

- Acceptable forms of identification: Driver’s license, passport, birth certificate, social security card *NO SCHOOL IDs. 


- Please provide a copy of your retirement orders or DD214 if your duty status is changing from active duty to retired.




  • For CAC holders: Applicants with access to MIL email, please send encrypted email to desired pick-up location's Org Box. 
  • For Non-CAC holders: Applicants without access to MIL email, please send an email with your name, email address, and a good contact phone number to desired pick-up location's Org Box.  We will create a SAFE site for you to upload your documents to. 


**Please do not contact us to check the status of your card until 14 business days have passed.**