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Joint Base San Antonio
Joint Base San Antonio
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New incentive fee plan gives residents, commanders stronger role in housing programs
April 14, 2020
— The Air Force is negotiating with privatized housing owners on a Performance Incentive Fee plan aimed at improving customer service and strengthening the role of installation commanders in privatized housing program quality...
Air Force works with privatized housing project owners on emergency, urgent work orders
March 25, 2020
— With the evolving COVID-19 situation, privatized housing project owners have assured the Air Force that emergency and urgent work orders should and will continue to be addressed while routine maintenance has been temporarily suspended for many privatized projects...
Air Force Housing Helpline connects residents to support they seek
December 3, 2019
— The Air Force Civil Engineer Center Installations Directorate, which manages and executes the Air Force’s housing program, established a 24-hour helpline to address concerns raised regarding the military privatized housing program...
Air Force establishes 24/7 helpline to address housing concerns
May 1, 2019
— Residents of privatized housing on Air Force bases now have a 24/7 toll-free helpline to better assist with any housing concerns that they have not been able to resolve with their local privatized or government housing office, or housing chain of command. Representatives are now available seven days a week, 24 hours a day, toll-free at 1-800-482-6431...
Army to conduct survey gauging resident satisfaction with privatized housing
April 22, 2019
— The Army will conduct a Residential Communities Initiative resident satisfaction survey April 23 through May 24 to gather feedback about life in privatized housing. Housing residents at Joint Base San Antonio-Fort Sam Houston will be included in the survey...