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NEWS | April 22, 2019

Army to conduct survey gauging resident satisfaction with privatized housing

By U.S. Army Assistant Chief of Staff for Installation Management U.S. Army Assistant Chief of Staff for Installation Management

The Army will conduct a Residential Communities Initiative resident satisfaction survey April 23 through May 24 to gather feedback about life in privatized housing. Housing residents at Joint Base San Antonio-Fort Sam Houston will be included in the survey.

An online survey link will be emailed April 23 to more than 80,000 residents living in privatized family and unaccompanied housing at 49 locations. Completing the survey takes about 10 minutes. Residents have 30 days to complete the survey.

Army family and unaccompanied housing residents can rate their satisfaction with services, property and the overall housing experience through the online survey. Feedback plays an important role in helping the Army maintain a high quality of life for Soldiers and families.

Privatized housing locations include
Joint Base San Antonio-Sam Houston, Texas; Aberdeen Proving Ground, Maryland; Fort Belvoir, Virginia; Fort Benning, Georgia; Fort Bliss, Texas; Fort Bragg, North Carolina; Camp Parks, California; Fort Campbell, Kentucky; Carlisle Barracks, Pennsylvania; Fort Carson, Colorado; Fort Detrick, Maryland; Fort Drum, New York; Joint Base Langley-Eustis, Virginia; Fort Gordon, Georgia; Fort Greely, Alaska; Fort Hamilton, New York; U.S. Army Garrison Hawaii; Fort Hood, Texas; Fort Huachuca, Arizona; Hunter Army Airfield, Georgia; Fort Irwin, California; Fort Knox, Kentucky; Fort Leavenworth, Kansas; Fort Lee, Virginia; Fort Leonard Wood, Missouri; Joint Base Lewis-McChord, Washington; Fort Meade, Maryland; Moffett Federal Field, Camp Parks, Presidio of Monterey and Naval Postgraduate School, California; Picatinny Arsenal, Maryland; Fort Polk, Louisiana; Redstone Arsenal, Alabama; Fort Riley, Kansas; Fort Rucker, Alabama; Fort Sill, Oklahoma; Fort Stewart, Georgia; Joint Base Little Creek-Fort Story, Virginia; Fort Wainwright, Alaska; Walter Reed National Medical Center, Maryland; West Point, New York; White Sands Missile Range, New Mexico; and Yuma Proving Ground, Arizona.

Army housing officials expect to announce survey results by July. Survey results will guide the decisions the Army makes today about future housing and will effect generations of Soldiers and families.

"We are committed to improving your housing experience," said Lt. Gen. Gwen Bingham, the Assistant Chief of Staff for Installation Management. "Feedback concerning your experience is very important to us. The information residents provide annually continues to guide the Army and RCI companies in future improvements to our privatized housing facilities and services, thus providing a better quality of life for all residents and families."

The Assistant Chief of Staff for Installation Management, the sponsor of the survey, provides program oversight and expertise for services and installation infrastructure to enable Total Army readiness.

Privatized housing residents who do not receive the survey notice email should contact their local housing offices. CEL & Associates is the company conducting the resident satisfaction survey for privatized residential communities across Army installations.

Using the Congressional Military Housing Privatization Initiatives Authorities of 1996, the Residential Communities Initiative was established as the Army's public-private venture to privatize housing on Army installations. Privatized housing comprises 98 percent of the Army's family housing inventory in the United States.

Fort Carson was the first installation to convert to privatized housing in November 1999.