An official website of the United States government
Here's how you know
A .mil website belongs to an official U.S. Department of Defense organization in the United States.
A lock (lock ) or https:// means you’ve safely connected to the .mil website. Share sensitive information only on official, secure websites.

Home : News : News
NEWS | Sept. 17, 2014

Critical POV shipping concerns are being addressed

By Victor D. Wherry 502d Logistics Readiness Squadron

Over the past several months, service members shipping their privately owned vehicles have experienced some challenges in obtaining the most up-to-date information regarding their vehicle's location and some service members have experienced significant delivery delays.

As a result, the U.S. Transportation Command and the Military Surface Deployment and Distribution Command are working with International Auto Logistics, Inc. to provide a means for our customer's privately owned vehicle issues to be addressed. IAL is special purpose company designed and built to provide automotive transportation and logistics services to the U.S. Government and related services.

On May 1, International Auto Logistics assumed responsibility for the Global Privately Owned Vehicle Contract, also known as GPC III. Under the terms of the contract, IAL is responsible for processing, transporting and storing vehicles owned by military personnel and Department of Defense civilian employees bound for or returning from overseas duty locations.

Personal property shipping offices across Joint Base San Antonio have been contacted by customers about the issues they face with delivery and shipment of their POVs. The majority of customer concerns are a result of missing or incomplete in-transient visibility data, failure to meet delivery dates and unanswered emails and phone calls.

In-transient visibility, or ITV, is an organization's capability to provide their customer with maximum visibility and near real-time status on the movement of all classes of supply, from origin to destination.

To address these concerns, the easiest way for customers to check the status of their POV is by visiting by entering the shipping instruction number provided by International Auto Logistics, Inc. or call 855-389-9499, option 2.

In the event a customer does not receive their POV on the required delivery date and cannot resolve their issue through IAL channels, they can contact the USTRANSCOM Inspector General's team directly at  to assist with POV inquiries.

The Military Surface Deployment and Distribution Command wants customers to know they are aware of and understand the performance issues experienced while shipping privately owned vehicles and solving those issues is their No. 1 priority.