Mission Focus
The Air Force IG Complaints Resolution Program is a leadership tool that indicates where commander involvement is needed to correct systemic, programmatic, or procedural weaknesses. The IG ensures the concerns of all complainants and the best interests of the Air Force are addressed through objective fact-finding. IGs function as the ombudsman, fact-finder, and honest broker in the resolution of complaints.

The Complaint Resolution Program
Governed by Air Force Instruction 90-301, Inspector General Complaints Resolution. It applies to Airmen of all ranks, family members, civilian employees, retirees, and other civilians. Your identity and privacy interests are protected. No one can restrict you from communicating with the IG. You cannot be reprised against for making lawful communications to the IG.

The Complaint Resolution Process
IGs conduct a thorough complaint analysis on every complaint to determine the appropriate resolution strategy.

The analysis is a preliminary review of assertions and evidence to determine the potential validity and relevance of the issues to the Air Force and to deter-mine what action, if any, is necessary within IG, supervisory, or other channels.

The analysis results in: Assistance, Dismissal, Investigation, *Referral, or Transfer of the complaint.

*Referrals: When the complaint analysis discloses an organization or agency other than the IG can more appropriately handle a complaint alleging a violation of instruction, policy, or procedure, IGs will refer the complaint to the appropriate organization or agency.

The organization receiving the referral will respond to the complainant directly.

Appropriate IG Complaints

  • FWA or gross mismanagement
  • A violation of law, policy, procedures, or regulations
  • An injustice
  • Abuse of authority
  • Inappropriate conduct, or misconduct
  • Allegations of Primary Interest to the IG:
  • Restriction
  • Reprisal

The IG should not be used for matters normally addressed through other established grievance or appeal channels (EEO, MEO, Civilian Grievance, mandated by AFI, etc.).

Complaints are encouraged to resolve complaints at the lowest possible level using command channels before elevating them to the next higher level or to the IG.

Who We Service
IGs assist service members, family members, civilian employees, retirees, and other civilians.

Restriction (Right of Access)
No person may restrict a Service member from making or preparing to make a lawful communication to a member of Congress or an inspector general.

Reprisal (Prohibition of Retaliatory Personnel Actions)
No person may take or threaten to take an unfavorable personnel action, or withhold or threaten to withhold a favorable personnel action, for making, preparing to make, or being perceived as making or preparing to make a protected communication.

  • Service members may file complaints of Reprisal and Restriction with IGs at any level.
  • Civil service, NAF, and defense contractors may file complaints of Reprisal directly with the DOD Hotline at www.dodig.mil/hotline.

If you believe you are unable to resolve your complaint in supervisory channels and you reasonably believe inappropriate conduct has occurred or a violation of law, policy, procedure, or regulation has been commit-ted, contact your servicing IG. Be prepared to briefly outline the facts and relevant background information related to the issue or complaint in chronological order.

Your complaint should answer:

  • What violation was committed?
  • What law, regulation, procedure, or policy was violated?
  • When did the violation occur?
  • Who committed the violation?

502nd Air Base Wing/IGQ
2080 Wilson Way, building 247, room 124
JBSA-Fort Sam Houston, TX
Hotline: 210-808-1000; DSN 420
Fax: 210-808-6014
Email: 502abw.igq.complaints@us.af.mil

HQ Air Education & Training Command/IGQ
Hotline: 210-652-4460; DSN 487
Fax: 210-652-5250
Email: aetc.igq@us.af.mil

Department of the Air Force/IGQ
Hotline: 800-538-8429
Email: daf.ighotline@us.af.mil
Website: www.afinspectorgeneral.af.mil

Department of Defense IG
Hotline: 800-424-9098
Fax: 703-604-8567; DSN 664
Website: www.dodig.mil/hotline


All personnel have a duty to promptly re-port FWA or gross mismanagement through command/supervisory channels, IG, AF Audit Agency, AFOSI, Security Forces, or Complaint Hotlines.

Hotlines provide military, defense contractors, and civilians with a confidential means of reporting suspicious activity concerning FWA and employee or management misconduct.

Identity of individual making a FWA disclosure is protected and you may remain anonymous.

  • File an IG complaint at any level without going through their supervisory channel
  • File a complaint with an IG without fear of reprisal
  • File a complaint anonymously through an IG Hotline, the Defense Hotline, or directly with an IG