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NEWS | March 6, 2023

Personal Property Processing Office, Passenger Travel hours change March 13

502nd Air Base Wing Public Affairs

Beginning March 13, new hours of operation for Personal Property Processing Office, or PPPO, and Passenger Travel, or PAX, will go into effect throughout Joint Base San Antonio.

  • Customer service walk-in hours for the JBSA-Fort Sam Houston Personal PPPO Office will be from 6:30 a.m. to 3:30 p.m. Monday, Tuesday, Wednesday, and Friday, while on Thursday it will close at noon for in-house training and administrative duties.
  • Customer services walk-in hours for JBSA-Lackland will be from 7 a.m. to 4 p.m. Monday, Tuesday, Wednesday, and Thursday, while Friday it will close at noon for in-house training and administrative duties.
  • Customer services walk-in hours for JBSA-Randolph will be from 7:30 a.m. to 3 p.m. Monday, Tuesday, Wednesday, and Thursday, while on Friday it will close at noon for in-house training and administrative duties.

These customer service hours changes at all the PPPO and PAX offices will help to provide a seamless high level of support to JBSA military members, retirees, civilians, families, and those separated from military service, enhancing customer processing times, proficiency of staff, professional development, and improving customer service.