JOINT BASE SAN ANTONIO, Texas –
Beginning March 6, new Military Personnel Flight hours will go into effect throughout Joint Base San Antonio.
Changes in the customer service hours and the implementation of regular, temporary closures of the MPF offices will help coordinate the 802nd Force Support Squadron training mission while providing a high level of support to JBSA military members, retirees, civilians, and families.
Customer service hours for walk-ins and appointments for all Air Force Military Personnel Sections and Air Force ID Card Sections (JBSA-Lackland, JBSA-Randolph and JBSA-Fort Sam Houston) will be from 7:30 a.m. to 3 p.m. Monday through Thursday and from 7:30 a.m. to noon Friday. The Military Personnel Sections and ID offices will be closed from noon to 4 p.m. on Fridays to support in-house training programs, data integrity, personnel/pay actions, and personnel development.
Army Military Personnel Divisions and ID Card Sections at JBSA-Fort Sam Houston will be open for customers, walk-ins and appointments, from 7:30 a.m. to 3 p.m. Monday, Tuesday, Wednesday, and Friday, and from 7:30 a.m. to noon Thursday. The Army MPD and ID offices will be closed from noon to 4 p.m. Thursday afternoons for “Sergeant Hours” to conduct in-house training, personnel development, and administrative duties.
The My Navy Career Center at JBSA-Fort Sam Houston will be open for customers, walk-ins and appointments, from 7:30 a.m. to 3 p.m. Monday, Tuesday, Wednesday, and Friday, and from 7:30 a.m. to noon Thursday. The MNCC will be closed from noon to 4 p.m. Thursday to conduct in-house training and administrative duties.
The updated customer service hours will:
- Lead to enhanced proficiency of staff through dedicated weekly section-training hours resulting in more effective customer service in the long term.
- Improve response time to customer service requests while ensuring the best quality service to customers.
- Provide for dedicated time to build resiliency and professional development requirements without significant impact on customers.