NEWS | Sept. 3, 2021

Feedback Fridays

By Brig. Gen. Caroline M. Miller 502d Air Base Wing Commander

Feedback Fridays is a weekly forum that aims to connect the 502d Air Base Wing with members of the Joint Base San Antonio community. Questions are collected during commander’s calls, town hall meetings and throughout the week.

If you have a question or concern, please send an email to jbsapublicaffairs@gmail.com using the subject line “Feedback Fridays.” Questions will be further researched and published as information becomes available.

Q:  I am currently in the process of transitioning from the Air Force to the Space Force. I am having an issue though with clarification on how to receive my new ID card for the Space Force and have been given a lot of different information. Could you please help me out with this?

Thanks for your assistance with this matter.  

A: I am happy to assist you!

The Military Personnel Flight’s Force Support Squadron Customer Service Section plays a key role for continuing ID card issuance operations, particularly among our Guardians who transferred from the U.S. Air Force to the U.S. Space Force.

The Air Force Defense Enrollment Eligibility Reporting System, or DEERS, program office and Air Force Personnel Center Field Support team will be reaching out to the FSS/MPF regarding the need to issue new Common Access Cards (CAC) to Space Force members.

The FSS/MPF will be provided a list from AFPC of Guardians they service that require new cards and the MPF will be asked to schedule CAC issue times with those members and their dependent family members. This list will be updated every couple of weeks and names to be scheduled should come only from this list.

Once those times have been set, the MPF will notify AFPC to ensure the transfer of records within DEERS from USAF to USSF is executed before the CAC is issued. Once the record is transferred within DEERS, the MPF will have 48 hours to issue the new Space Force CAC and dependent family member ID card.

Q: The water fountains at the Air Force Personnel Center at JBSA-Randolph were all upgraded to the filtered fountains with the water bottle spouts.

I was curious if we’re going to receive those at Air Education and Training Command as well, especially in building 399’s first and second floors, since we are the front line of what new employees and families coming for IDs see when they enter employment with us.

The fountain on the second floor shoots water onto the floor so rather than repair it, it would be nice to just receive a replacement.

A: Thank you for bringing this to our attention.  

Our Civil Engineer technicians will correct the problem with the current fountain shooting water onto the floor.

Regarding replacing current style water fountains with bottle fillers, during this time of constrained resources we are not automatically changing the fountains. 

However, as fountains are in need of replacement we install a bottle filler fountain when requested by the customer.