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NEWS | March 26, 2020

BAMC begins new curbside pharmacy service

By Brooke Army Medical Center Public Affairs Brooke Army Medical Center Public Affairs

Beginning March 26, Brooke Army Medical Center is implementing additional health protection measures to minimize foot traffic throughout the organization and help to mitigate the spread of COVID-19, better preserving the health and wellbeing of BAMC patients and staff.

The BAMC Main Pharmacy, Capt. Jennifer M. Moreno Clinic and Fort Sam Community Pharmacy, all at Joint Base San Antonio-Fort Sam Houston, will institute a mandatory curbside drop-off and pickup prescription process to reduce the number of patients waiting in the pharmacy area.

To facilitate service, patients may call ahead to the following numbers to request any new prescriptions – entered in by a BAMC provider or electronic prescription sent from a civilian network provider – to be filled prior to coming to the pharmacy for pickup.

The pharmacy numbers to call are as follows:

  • BAMC Main Outpatient Pharmacy: 210-916-1536 option #6 or 210-916-1818
  • Moreno Pharmacy: 210-808-3551 or 210-808-3558
  • Community/Refill (Satellite) Pharmacy: 210-295-9965 or 210-295-8453
  • Westover Hills Medical Home Pharmacy: 210-539-0792
  • Schertz Medical Home Pharmacy: 210-916-0047 or 210-539-0737
  • Spc. Taylor Burke (JBSA-Camp Bullis) Clinic Pharmacy: 210-295-8423 or 210-295-8236

Patients who drop off their prescriptions before noon will have a pick-up time of after 2 p.m. the same day. Patients who drop off their prescriptions after noon will be able to receive their prescriptions the next business day after 9 a.m.

Medication refills that have been called in via Audiocare automated phone-in system or by using TRICARE Online may be picked up at any time.

For patients picking up prescriptions, have your ID card ready to show the pharmacy staff at curbside and know what medications you need to pick up from the pharmacy. The pickup service is only for those medications that have been previously filled and ready for pickup.

If the prescription is not ready for pickup, you may be requested to return later when the prescriptions are ready to prevent backing up the curbside pickup lanes. Use the numbers above to verify that medications are ready for pickup if you are not sure prior to coming for curbside pickup.

Additionally, the Schertz and Westover Medical Home pharmacy services will be available from 7:30 a.m. to 4:30 p.m. for drive-thru only. The Spc. Taylor Burke Clinic pharmacy at JBSA-Camp Bullis will be providing curbside pharmacy services as well and will be available from 7 a.m. to 4 p.m. Monday through Friday.

Keep in mind that you can get a 90-day supply of your medications via TRICARE Pharmacy Home Delivery or at retail network pharmacies (three, 30-day supplies at the cost of three copayments).

Consider using home delivery to conveniently access your maintenance medications (drugs regularly taken for a chronic condition) without leaving your house. Visit for more information.

The safety and wellbeing of our patients, staff and family members is our top priority. We apologize for the inconvenience and hope to resume our normal operations soon. Thank you for your support and patience.