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Tag: Antonio Interactive

Six customer service lessons from the trenches
August 7, 2017 — Many organizations say they provide great customer service, but their customers probably aren't nearly as satisfied as they think. Does your organization participate in the Interactive Customer Evaluation, or ICE, program? If so, are you measuring your service performance and using data to initiating internal and external process improvements? Are you learning from your process and experience mistakes?... MORE

Interactive customer evaluation, or ICE.