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JBSA News

Tag: Gateway Performance System

Process improvement expert to 59th MDW: ‘You’re leading the way’
January 21, 2017 — An internationally known expert in the field of clinical quality improvement was impressed with the 59th Medical Wing’s work toward becoming a high reliability organization during a Jan. 11 visit to the Wilford Hall Ambulatory Surgical Center... MORE

Dr. Brent James, an internationally known expert in the field of clinical quality improvement, reviews a handout during a Jan. 11 briefing in the Gateway Academy at the Wilford Hall Ambulatory Surgical Center, Joint Base San Antonio-Lackland, Texas. James learned about the 59th Medical Wing’s work toward continuous process improvement and becoming a high reliability organization. He is the executive director of the Institute for Health Care Delivery Research and vice president, Medical Research and Continuing Medical Education at Intermountain Healthcare in Salt Lake City, Utah. (U.S. Air Force photo/Staff Sgt. Kevin Iinuma)