JOINT BASE SAN ANTONIO-LACKLAND, Texas –
Need quick access to urgent care? Thanks to new virtual
check-in options at the 59th Medical Wing Urgent Care Center at Joint Base San
Antonio-Lackland, patients no longer have to wait in the lobby for medical
care.
The check-in options offer simple, convenient ways to join
the line from home, office, or on the go, said Staff Sgt. Brett Biernbaum, 59th
MDW urgent care center medical technician.
“When anyone is sick or has a medical concern, the last
thing they want to do is wait for hours in a lobby with other people who are
not feeling well. This program gives everyone the option to wait anywhere they
choose,” he said.
There are three ways to check in:
1. Visit https://kiosk.qless.com/kiosk/app/home/17353 and
enter the requested information.
2. Text the phrase “Lackland AFB UCC” to 210-960-8404 on any
mobile device.
3. Download the QLess application to an android smartphone,
find Lackland AFB UCC, and join the line through the application. The
application is currently not available for the iPhone.
Once patients have checked in, text notifications keep them
informed about estimated wait times, their place in line and notify them when
their turn is coming up.
“You will be messaged when you have reached the front of the
line,” Biernbaum said.
Patients waiting in the queue can also request a status
update or a time modification to let UCC staff know they will be arriving to
the UCC later than expected. The current average wait time is 29 minutes and
patients are out the door in less than an hour and a half.
Beneficiaries who have not checked in to QLess before
visiting the UCC are placed into the program by a technician when they arrive
at the front desk.
“This will place them in line with those who have checked in
virtually, allowing patients to leave and return when they have reached the
front of the line,” Biernbaum explained.
The UCC offers full-service, fast and safe care. It is open
24 hours a day, seven days a week and provides walk-in care for active-duty
military, retirees and dependents over the age of 2. The center is a great
option for common acute minor medical problems when beneficiaries cannot obtain
an appointment with a primary care provider or a clinic is closed. Patients
with a serious medical emergency should call 911 or seek medical care at the
nearest emergency medical facility.
For more information about the UCC, call 292-7331.