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Improved TRICARE Online enhances user experience

| 59th Medical Wing Public Affairs | Jan. 6, 2016

Officials with the 59th Medical Wing are encouraging eligible patients to give TRICARE Online another look and take advantage of recent upgrades aimed at improving the user experience.

TOL, the Department of Defense’s online patient-focused portal, gives beneficiaries secure, anytime access to health care information and services. The portal is open to TRICARE patients, at least 18 years old, receiving care at a military hospital or clinic.

“The improvements to TOL are great. It’s easier than ever for our patients to schedule appointments themselves without having to call the appointment line. They can also easily refill prescriptions and access or print select medical documents, saving them a trip to the clinic,” said Maj. Joseph Popham, TRICARE Operations and Patient Administration flight commander with the 59th Medical Support Squadron.

The appointment-setting feature includes options for beneficiaries to make, change and cancel appointments; view future and past appointments; and set up email and text message reminders.

Family members over the age of 18 must have their own TOL account, but authorized family members – based on relationships established in the Defense Enrollment Eligibility Reporting System, or DEERS - can manage appointments and prescription refills for other family members for whom they’ve been granted access, according to the TOL website.

“An active-duty Airman can grant his spouse the ability to book and cancel appointments for the couple and their dependent children,” Popham explained.

Another feature of TOL online is called Blue Button, a tool giving beneficiaries easy access to their medical record information. Patients can review, print or download information about medications, allergies, immunization records and lab and radiology results.

Beneficiaries can also use the site to get refills on existing prescriptions for themselves and their family members, Popham said.

“Users can request up to 10 refills at a time and check their status,” he explained.

For active-duty members transitioning out of the military, TOL includes a service separation page with medical information and guidance for people preparing to separate from active duty or the reserves. The page includes guidance on filing a VA disability claim, has access to the Transition Assistance Program portal, and offers steps to assist service members through the separation process.

“TOL has really improved over the past year,” Popham said. “We hope everybody signs up and takes a few moments to look around. The site has a lot to offer.”

The system is user-friendly and registration takes only a few minutes:

1. Go to http://www.tricareonline.com and click “Log In.”

2. Log in with a DOD Self-Service username /password, DOD common access card, or DFAS myPay credentials. Users without a CAC or myPay account can register for DS logon credentials by clicking “Register.”

3. Select a TOL feature to explore.