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JBSA News
NEWS | Nov. 19, 2015

North Central Federal Clinic adds 800 patient slots

59th Medical Wing Public Affairs

As part of the 59th Medical Wing’s ongoing drive to provide the perfect patient experience, the Air Force is opening 800 additional patient slots to TRICARE Prime beneficiaries ages 2 to 64 at the sought after North Central Federal Clinic.

Located at 17440 Henderson Pass, near US 281 North and Loop 1604, the clinic saves patients a trip across town when accessing common healthcare services.

The clinic provides primary care, pharmacy, lab, radiology, mental health, patient education services and more, while still being integrated with the outstanding specialty care support available at Wilford Hall Ambulatory Surgical Center and San Antonio Military Medical Center.

The NCFC boasts a consistently high 97 percent patient satisfaction rate.

“Dr. Scott Monroe is awesome. He realized I needed immediate surgery and sent me to SAMMC with a point of contact by name; they were waiting and took care of me quickly. Dr. Monroe has been my primary care manager for five years. I love him and his team. The people here are great from check in to check out,” one patient reported through the Interactive Customer Evaluation system.

With six providers across two different Patient-Centered  Medical Home teams and 93 percent provider-team continuity, the clinic delivers comprehensive care. Additionally, the clinic affords reliable same-day acute appointment availability and all other appointment types –  including physicals, wellness appointments, and follow-up care – are available within three days.

In addition to convenience, patients appreciate the level of provider engagement common at the clinic.

To join the NCFC family, call 1-800-444-5445 to request a PCM at the facility. As a clinic enrollee, you will continue to book appointments via your preferred route, including the Consult Appointment Management Office at 916-9900; TRICARE Online at http://www.tricareonline.com; or by sending a RelayHealth (MiCare) secure message to your PCMH team at http://www.airforcemedicine.af.mil/MiCare.

Clinic hours are Monday through Friday 7:30 a.m. to 4:30 p.m.

The NCFC does not provide emergency care services. In case of a medical emergency, call 911 or go to your nearest emergency room.