FORT SAM HOUSTON, Texas –
Two Brooke Army Medical Center units were recognized for
their positive impact on patient safety, experience and satisfaction during a
Sept. 15 ceremony at the San Antonio Military Medical Center at Fort Sam
Houston.
BAMC Commander Col. Evan Renz and BAMC Command Sgt. Maj.
Tabitha Gavia presented the neurology clinic and the 7T surgical trauma
inpatient unit with Commander’s Award trophies to honor their stand-out
dedication to safe, quality care during the third quarter of fiscal 2015.
“Command Sgt. Maj. Gavia and I are proud to honor these
outstanding units for their exceptional dedication to patient care,” Renz said.
The quarterly Commander’s Award program recognizes the
outpatient clinic with the highest overall patient satisfaction score on the
Army Provider Level Satisfaction Survey, and the inpatient ward with the most
continual efforts to improve patient experience by directly improving patient
safety, explained Army Maj. Renee Zmijski, Clinical Operations Division chief.
The program was inspired by BAMC’s High Reliability
Organization journey, which focuses on delivering the safest, highest quality
care with an aim of zero preventable harm.
The neurology clinic was honored for receiving more than 138
surveys with a perfect 100 percent rating in the area of “overall visit
satisfaction” three months in a row.
“The Neurology Clinic excels at providing every patient a
comprehensive, expert evaluation for a wide spectrum of neurologic disorders
and tailoring a detailed treatment plan based on their individual needs and
goals,” said Air Force Maj. Wendy Chao, SAMMC staff neurologist. “All of our
providers go above and beyond to personally address a patient and family’s
questions and concerns during every visit.”
“Winning the
Commander’s Cup validates what we in neurology have known for some time
– the care we offer is exceptional,” Chao added. “It is an honor to be recognized
among our peers and fuels our group to continue the quality work we strive to
do every day.”
The 7T Surgical Trauma Inpatient Unit team stood out for its
innovations and patient satisfaction. This 26-bed unit is the largest surgical
trauma unit at San Antonio Military Medical Center, treating a wide, complex
range of diagnoses from facial fractures to multiple traumas.
The award, in part, recognized the team’s patient
satisfaction scores, which have remained above 90 percent with an overall 96
percent satisfaction in discharge planning. Additionally, 7T leadership has
incorporated the Performance Triad pillars of sleep, activity and nutrition
throughout the unit to improve the morale and welfare of the staff.
“To receive this honor
reinforced from the command team that the Surgical Trauma unit is meeting the
mission and inspiring Army Medicine’s vision,” said Army Lt. Col. Vanessa
Worsham, 7T clinical nurse officer in charge.
“On 7T, every patient is a VIP; we
take pride in providing patient-centered, safe, quality care. We strive to
restore health, improve patient outcomes and their inpatient experience. The
pillars of the Performance Triad continue to have a positive impact on our
whitespace, resiliency, and being a System for Health.”