JOINT BASE SAN ANTONIO-RANDOLPH, Texas –
Since vehicle operations at all three Joint Base San Antonio locations consolidated day-to-day business in April, JBSA-Randolph has become the JBSA Distinguished Visitor Transportation Support Center. Having single points of contact make reserving vehicles for guests easier.
The merger reinforces the joint basing concept and centralizes command and control, while cross-utilizing resources to improve organization throughout JBSA. The efforts clarify points of contact for customers who require vehicles, Chris Woods, 902nd Logistics Readiness Squadron vehicle dispatcher, said.
Woods and Staff Sgt. James McKinney from the 802nd LRS serve as dispatchers of vehicle operations. Woods ensures senior military leaders, foreign dignitaries and other guests visiting JBSA-Randolph and JBSA-Fort Sam Houston are supplied with vehicles, while McKinney handles those visiting JBSA-Lackland.
"We service more than 200 mission partners across JBSA, providing them a single phone number and email address," Woods said. "Since consolidation, our customer satisfaction has increased immeasurably, and we've added more personnel and vehicles to our fleet."
Before this administrative action, when requesting a vehicle, each location received a "request for transportation services" form and the dispatcher would assign a vehicle operator to the job. Now, that's all done at JBSA-Randolph.
"Between Mr. Woods and I, all requests for the JBSA locations go through us," McKinney said. "By having all requests going to one area, we eliminate confusion and are more organized. As far as I've seen, this way of operating causes fewer headaches for both customers and operators."
Since standing up a centralized office, JBSA vehicle operations has serviced more than 150 events and provided transportation for more than 250 distinguished visitors, Woods said.
"Our support included two visits from the Under Secretary of the Air Force, three visits from the Chief of Staff of the Air Force, the Chief Master Sergeant of the Air Force and international military dignitaries visiting the San Antonio area," he said.
On improved customer service, McKinney recognized the operators across JBSA.
"Thank you to those people throughout JBSA who make the job run smoothly and work to maintain professionalism 24/7," McKinney said.
To secure a vehicle, the new process requires customers to send requests to the distinguished visitors workflow email,
JBSADVTRANSSUPPORT@us.af.mil.
For more information, call the JBSA Distinguished Visitor Transportation Support Center at 652-6609.