RANDOLPH AIR FORCE BASE, Texas –
One year after leading the 12th Services Division to an Air Force-level award, a veteran Team Randolph member has earned an individual honor at that level.
Terrye Heagerty, 12th Services Division director, is the Air Force Services Senior Civilian Specialist of the Year.
"I am honored and humbled to receive this recognition," said Ms. Heagerty. "I really have to attribute it to the awesome services team we have here at Randolph. Without each and every one of them providing extraordinary programs and services as well as world-class customer service, I would not have ever had a chance."
This is the third time Ms. Heagerty has been a services director. Previously she was the director at Keesler Air Force Base, Miss., and Columbus AFB, Ohio. She has been at Randolph for more than three years.
Col. Jim Sohan, Mission Support Group commander, said Ms. Heagerty's "leadership style and concern for her people" earned her the award.
"She'll be the first to tell you that her success is a result of what others in 12th Services have accomplished, but without a doubt it's Ms. Heagerty's leadership that gave them the direction, the opportunity and the resources to excel," he said. "The many awards won by 12th Services are a reflection not only of the outstanding people we have in Services, but the leadership of Ms. Heagerty."
Mike Casey, 12th Services business flight chief, called Ms. Heagerty "the best I have worked for in 40 years in this business," and Shelta Reese, 12th Services marketing director, said she is "absolutely the best at building an outstanding team."
"Terrye's positive attitude and enthusiasm is contagious, so everyone in the division stays excited about satisfying our customers and creating new programs," Ms. Reese said.
Under Ms. Heagerty's direction, the 12th Services Division last year won the Gen. Curtis E. LeMay Award, which recognizes the best unit in the large-base category, marking the first time a Randolph unit had received this honor in more than 35 years. Her strong team-building and relentless dedication led to recognition for best Child Development Program in the Air Force, Air Education and Training Command Inns of Excellence for Lodging, seven best programs in AETC, top small gun club in the nation by the National Skeet Shooting Association and the only military base to earn the Texas Clean Marina Award.
Among Ms. Heagerty's other accomplishments were:
· The Fitness Center earning its first Air Force five-star recognition and the library earning five-star recognition for the fifth-straight year.
· Advocating funds and optimizing resources to build an $80,000 deck/cabana at the golf course.
· Exceeding the Air Force goal for the youth FitFactor program with 455 participants, highest in the AETC, and winning a $4,000 grant.
· Hosting "Discover the Treasure of Services" customer appreciation week with a $10,000 budget and 1,800 customers participating.
· Listening to customers and planning and executing $408,000 in upgrades at Canyon Lake.
Ms. Heagerty, who also acknowledged the support she received from leadership at Randolph and AETC Services, will receive the award at the Air Force Services Commanders/ Directors Conference at Keystone, Colo., next month.
"It is kind of like winning the MVP of the Super Bowl," she said. "I will get to be recognized in front of my peers; that's where the humbling part comes in. There are so many dedicated, outstanding, hard-working services leaders that it will be an honor to receive this award in their presence."