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NEWS | Feb. 11, 2022

Feedback Fridays

By Brig. Gen. Caroline M. Miller 502d Air Base Wing and Joint Base San Antonio Commander

Feedback Fridays is a weekly forum that aims to connect the 502d Air Base Wing with members of the Joint Base San Antonio community. Questions are collected during commander’s calls, town hall meetings and throughout the week.

If you have a question or concern, please send an email to 502ABW.PA.official@us.af.mil using the subject line “Feedback Fridays.”

Questions will be further researched and published as information becomes available.

Q: I am in a two-income household with two children. I need to pick up prescriptions for my family once or twice a month.

The Schertz Medical Home Clinic has scaled back its hours as a result of COVID-19. It has been nearly two years and I have needed to take leave from work every time I have needed to pick up something from the pharmacy.

Before COVID-19, they were open until 7:30 p.m. several nights a week. At this point, it has added up to several days off work and wasted leave to wait in a single-car line that closes at 4 p.m.

If they could at least stay open until 5:30 p.m. a couple of nights a week, it will give those of us who are working a chance to get there in time without needing to use leave to do it.

It is long overdue and the Schertz Medical Home Clinic should be more attentive to the needs of the patients they serve. Thank you.

A: Thank you for sharing your concerns with us.  

We would like to sincerely apologize for the inconvenience. Prior to COVID-19, Schertz Medical Home was open for evening appointments a few days a week. This required the support of pharmacy services for patients who were prescribed medications during their appointments. 

Due to COVID-19, the evening clinic hours were stopped, but we continue to assess conditions and will post an update in the event evening clinic hours resume.

As an alternative option, BAMC Medical Mall hours of operation are Monday-Friday from 8 a.m. to 6 p.m. and Saturday from 9 a.m. to 5 p.m. 

Another pharmacy source to consider is the TRICARE Pharmacy Home Delivery Program. The home delivery program is a convenient and easy pharmacy source through which patients can have their required medications mailed directly to their homes. 

Please keep in mind that prescriptions filled through the home delivery program will incur a co-pay charge. For more information on the home delivery program, please visit https://www.tricare.mil/homedelivery. Thank you for your patience and support!