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Home : News : News
NEWS | Dec. 17, 2021

Feedback Fridays

By Brig. Gen. Caroline M. Miller 502d Air Base Wing Commander

Feedback Fridays is a weekly forum that aims to connect the 502d Air Base Wing with members of the Joint Base San Antonio community. Questions are collected during commander’s calls, town hall meetings and throughout the week.

If you have a question or concern, please send an email to using the subject line “Feedback Fridays.” Questions will be further researched and published as information becomes available.

Q: With the release of MHS Genesis on the horizon, I believe this is the best time to inquire about this new program.

What is the purpose of MHS Genesis and why is this going to be more beneficial than the previous records management system used?

A: Acquisition officials determined that adopting MHS Genesis was the best choice after performing a thorough analysis of requirements and an alternative to paper health records. MHS Genesis will offer more comprehensive and accurate records necessary to support the delivery of high-quality, integrated health care and the benefits that our service members and families deserve.

The system will support service members as they transition from military service, drive better clinical outcomes by giving health care providers a full picture of patient medical history and enhance collaboration with the Department of Defense, Department of Veterans Affairs and civilian health partners.

To make things easy to navigate the MHS Genesis Patient Portal will be available to connect patients with their healthcare team and empower them to become the driver of your health care. With the MHS Genesis Patient Portal, a patient can:

  • Manage primary care medical and dental appointments.
  • Review clinical notes, lab, and test results.
  • Exchange secure messages with their healthcare team.
  • Monitor health information and view their portal profile.
  • Complete a pre-visit, dental health history questionnaire online.
  • Look up high-quality, provider-approved health information related to health issues, lab results and medications.

As our team at the 59th Medical Wing currently trains their personnel preparing the infrastructure to deploy MHS Genesis, beneficiaries at JBSA and local communication will be able to enjoy this new and approved health records system in January 2022.