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NEWS | Oct. 15, 2021

Feedback Fridays

By Brig. Gen. Caroline M. Miller 502d Air Base Wing Commander

Feedback Fridays is a weekly forum that aims to connect the 502d Air Base Wing with members of the Joint Base San Antonio community. Questions are collected during commander’s calls, town hall meetings and throughout the week.

If you have a question or concern, please send an email to jbsapublicaffairs@gmail.com using the subject line “Feedback Fridays.” Questions will be further researched and published as information becomes available.

Q: I am curious as to why there is only one individual processing Army cadre PCS orders for all of Joint Base San Antonio. Getting orders way behind schedule has been commonplace for the last two years.

Mrs. Hernandez does an amazing job communicating and trying to keep up, so this is not a dig on her, in actuality, she deserves an award for her efforts. It costs service members a lot of panic, anxiety, and, sometimes, money due to late PCS orders.

Every PCS award we turn in needs a letter of lateness due to late orders. My current PCS leave request is already late because it cannot be processed without orders and I will not likely get the flight I need because I do not have my orders in advance.

The answer I get is there is only one person making orders. Can you please review the manpower for this absolutely essential task that needs to be handled in a much more timely fashion?

A: Thank you for reaching out!

We apologize that your experience did not meet the standard of customer service that we at JBSA strive to provide.

Our Military Personnel Division Personnel Management Branch is authorized 14 personnel, with 12 currently assigned. The work assignments are based on mission requirements, and we have two personnel working on both officer and enlisted orders for permanent party personnel.

It is not our intention to ever cause a Soldier panic, anxiety or money due to orders not being accomplished in a timely manner. Orders are provided 90 to 120 days out unless the assignment is changed by U.S. Army Human Resources Command, our higher headquarters.

Additionally, all required documentation must be provided before orders are published. We are more than happy to provide assistance if you contact the Personnel Management Branch at the Joint Personnel Processing Center at JBSA-Fort Sam Houston.

We appreciate your valuable feedback, as it allows the 802nd Force Support Squadron to continue to make every effort toward providing a great customer experience to all we serve.

If you have any additional questions or concerns, please do not hesitate to call our Military Personnel Division Chie at 210 295-0376. Thank you!