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NEWS | Sept. 24, 2021

Feedback Fridays

By Brig. Gen. Caroline M. Miller 502d Air Base Wing Commander

Feedback Fridays is a weekly forum that aims to connect the 502d Air Base Wing with members of the Joint Base San Antonio community. Questions are collected during commander’s calls, town hall meetings and throughout the week.

If you have a question or concern, please send an email to jbsapublicaffairs@gmail.com using the subject line “Feedback Fridays.”

Questions will be further researched and published as information becomes available.

Q: How does the Military Housing Office and JBSA leadership advise residents to proceed when they are told to start with the Privatized Owners (PO) before engaging with the Military Housing Office (MHO), chain of command, and resident advocate, but the local PO, Lackland Family Homes, does not regularly answer phone calls, return messages, or respond to emails?

A: Residents are always encouraged to start with the PO, but if the issue is not resolved, please utilize your resident advocate. Your resident advocates are here for you. We typically find the issue can be resolved through our resident advocates and military housing office (MHO).

Additionally, if the issue continues, please complete a Satisfacts survey. The monthly response rate is only 19% for Hunt and 14% for Balfour Beatty. Your assessment and comments pertaining to the PO customer service is extremely important and a vital part of their overall grade.

Q: Is JBSA law enforcement doing anything about cars speeding to and from the Lackland golf course, besides the flashing sign?

A: Security Forces continue to enforce speed limits across the installation. The safety of our residents and visitors across JBSA remains our top priority.

The mobile radar system, the warning signs and our Security Force patrols are just a few of the many layers that place an emphasis on safety and enforce driving laws across JBSA every day. Thank you for assisting us in keeping JBSA safe!