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NEWS | Sept. 1, 2021

September is peak household goods moving season

By 2nd Lt. Jacob Brake and Tina Jenkins JBSA Personal Property Processing Office

September is the peak household goods moving season and the 502nd Logistics Readiness Squadron wants to ensure that all service members and their families receive the highest quality of customer service and have the smoothest PCS move possible.

Officials with the 502nd LRS said service members need to be flexible and not delay the scheduling of their household goods pickup.

In addition to using the Defense Personal Property System, or DPS, the Joint Base San Antonio Personal Property Processing Offices at JBSA-Lackland and JBSA-Fort Sam Houston offer traditional briefings and JBSA-Randolph provides full DPS services for their customers.

Those getting ready to move can sign up for available sessions to receive a relocation briefing and start the move process.

At JBSA-Lackland, in-person mass briefings are given at 8 and 9 a.m. on Tuesdays, Wednesdays and Thursdays, in room 118, 1561 Stewart St., building 5616. Briefings with finance and PPPO for retiring and separating members are at 10:30 a.m. Tuesdays and Wednesdays in room 118. Virtual briefings, sponsored by 802nd Force Support Squadron Military & Family Readiness Center are held via Zoom on the second and 4th Thursdays of each month.

At JBSA-Fort Sam Houston, in-person briefings for Army students and all other customers in-processing and out-processing are held on a walk-in basis from 6:30 a.m. to 3:15 p.m. Mondays through Fridays. Note that the office closes each Wednesday at 1:15 p.m. for training. The PPPO office is located at 2400 Jessup Road, building 4023, room 207.

Once the briefing is received, people can remain in close contact with the Joint Personal Property Shipping Office throughout the process to ensure pack/pickup dates have been confirmed with a transportation service provider. 

For more information, contact the customer service section at the JBSA-Lackland PPPO at 210-671-2821, at JBSA-Fort Sam Houston at 210-221-1605, and at the JBSA-Randolph PPPO at 210-652-1848. For frequent updates and for tips on a move, check the JBSA PPPO Facebook page at