NEWS | Aug. 20, 2021

Feedback Fridays

By Brig. Gen. Caroline M. Miller 502d Air Base Wing Commander

Feedback Fridays is a weekly forum that aims to connect the 502d Air Base Wing with members of the Joint Base San Antonio community. Questions are collected during commander’s calls, town hall meetings and throughout the week.

If you have a question or concern, please send an email to jbsapublicaffairs@gmail.com using the subject line “Feedback Fridays.” Questions will be further researched and published as information becomes available.

Q: My issue is in regards to parking behind the new JBSA-Fort Sam Houston Exchange at the entrance to Pharmacy Services.  

On two recent visits to the pharmacy, the parking area behind the Exchange was full, yet there were only three to four patrons waiting for prescriptions, indicating those parked were at the Exchange versus the pharmacy.

Could a portion of the lot closest to the pharmacy be designated – with accompanying signage – for pharmacy patrons only?  A significant number of the pharmacy customer base is elderly and/or disabled, and the severe lack of parking can be an issue for some.  

Ongoing construction in front of the Exchange suggests that the existing parking lot there will soon be extended and is sorely needed. This could possibly mitigate some of the issues at the pharmacy parking area, but I believe designated pharmacy parking would be more beneficial for pharmacy patrons. Thank you!

A: Thank you for your question.

Great news! We are in the final phases of completing the project for the new main store which is expected to be completed within the next few months, resulting in 800 spaces.

In the meantime, we realize parking will temporarily be a challenge for pharmacy customers, and patrons during higher traffic times.

With the currently limited parking, to include the north parking lot, we are designating the five front spaces at the curb next to the handicap spaces specifically for pharmacy customers from 9 a.m. to 5 p.m. Monday through Friday as a temporary solution. Thank you.

Q: There have been more than seven members (new hires) in my squadron who have had pay issues since they started working here. I feel that the issue is occurring when members are being onboarded.

Members’ pay documents are not being uploaded into their profiles and this leads to the member having a delay in pay. Is there anyone that I can address these issues with at Finance or Human Resources? Thank you in advance for your time.

A: Thank you for your question.

The 502nd Comptroller Squadron’s Civilian Pay Liaison Office’s (CPLO, which is different than FSS Civilian Personnel Office) customer service representatives, or CSRs, are expected to respond to all inquiries within seven business days of submission. This means that the technician might not be able to resolve the inquiry but will provide an initial response to the customer, acknowledging receipt of the query.

Priority is given to inquiries related to zero-paycheck issues, new-hire documents, ATAAPS access requests, RITA/Travel Debts, PCS vouchers, Defense Health Agency members and Table 30 builds, as these directly affect employees’ pay. All Air Force users will use the Comptroller Services Portal, or CSP, for all pay inquiries found here: https://usaf.dps.mil/teams/SAFFMCSP/portal/SitePages/Home.aspx

Defense Health Agency users can submit inquiries to 502CPTS.FMF.CivilianPay@us.af.mil and Army network users will send inquiries to usaf.bsa.502-abw.mbx.502-cpts-civilian-pay-air-force@mail.mil.