NEWS | Aug. 13, 2021

Feedback Fridays

By Brig. Gen. Caroline M. Miller 502d Air Base Wing Commander

Feedback Fridays is a weekly forum that aims to connect the 502d Air Base Wing with members of the Joint Base San Antonio community. Questions are collected during commander’s calls, town hall meetings and throughout the week.

If you have a question or concern, please send an email to jbsapublicaffairs@gmail.com using the subject line “Feedback Fridays.” Questions will be further researched and published as information becomes available.

Q: With much touting of the Tenant Bill of Rights, one thing has never been discussed. What are the penalties or consequences when housing companies violate the terms?

A: The Air Force is committed to ensuring that all military tenants and their families living in Air Force privatized housing are provided all rights reflected in the Tenant Bill of Rights signed by the Secretary of Defense and all service secretaries in February 2020.  

With respect to 15 of the 18 rights, the Air Force entered into agreements with nearly all project owners that committed them to make those rights available as of May 1, 2020, with the exception of the Universal Lease, part of the right to common documents. 

With respect to the remaining rights – Universal Lease, dispute resolution, maintenance history and rent segregation – the Air Force has been working diligently with project owners to finalize the details of how those rights will be implemented in accordance with guidance provided by the Office of the Secretary of Defense.

If you believe a project owner is not making certain rights available to tenants, we urge you to report your concerns through your local housing office, who can then work directly with your base leadership and the Air Force Civil Engineer Center to investigate your concerns further. 

  • Randolph Housing Office: 210-652-1840
  • Lackland Housing Office: 210-671-3472
  • Fort Sam Housing Office: 210-295-8539

If an issue exists, AFCEC will engage directly with project owners to develop a plan that will resolve any Tenant Bill of Rights issues that were identified and ensure full compliance with existing agreements.

Q: I have direct evidence that a recently released maintenance history given to a potential tenant omitted serious maintenance issues the house experienced. What good is a maintenance history if it has been altered to not include everything that occurred? Misleading? Yes. Fraudulent? Yes.

A: The maintenance history requirement is one of the three remaining rights in the Tenant Bill of Rights that has not been formally agreed to by any project owner in the Air Force. 

Maintenance history is currently available at 61 of 68 locations, with three additional locations working to implement. 

Project owners are still working to determine how best to comply with the maintenance history requirements that are reflected in 10 U.S.C. 2892a, but there is not a consistent approach that is currently being followed. 

Our ultimate goal is to ensure the maintenance history requirement is implemented in a smart way so that tenants can make a fully informed decision prior to signing a lease for a housing unit with a project owner.