NEWS | May 21, 2021

Feedback Fridays

By Brig. Gen. Caroline M. Miller 502d Air Base Wing Commander

Feedback Fridays is a weekly forum that aims to connect the 502d Air Base Wing with members of the Joint Base San Antonio community. Questions are collected during commander’s calls, town hall meetings and throughout the week.

If you have a question or concern, please send an email to using the subject line “Feedback Fridays.” Questions will be further researched and published as information becomes available.

Q. I had to wait in line for 2 1/2 hours for finance this week, despite getting in line at the time they opened. The last time I was here a month or two ago, I had to wait for more than an hour. I have back problems, so it’s very difficult for me.

I would like for the finance office to find ways to reduce the wait time by having more than one person at the window to help or to offer callbacks. I’m sure there is some sort of solution so this doesn’t keep happening.

A. Thank you for the feedback. As we continue to communicate changes to our Comptroller Squadron, we are emphasizing the use of our virtual customer platform, Comptroller Services Portal, or CSP, which is now the Air Force standard at all active duty installations.

Joint Base San Antonio was the third base in the Air Force to use CSP, as we adapted our operation in response to COVID-19 and the volume of work at JBSA.

We’ve found success with our CPTS team’s ability to focus on one stream of customers as much as possible while keeping the conversation documented.

Our analysis shows it would take at least 11 technicians to handle customer inquiries via phone.

We’ve posted 23 knowledge articles with required documents, templates and information focused on a variety of civilian, military, and travel pay topics. We recommend customers review the knowledge articles prior to submitting more actionable inquiries. Each month articles are added in an effort to help expedite the process.  

The CSP capability allows users to submit inquiries anytime and location, using the internet and a Common Access Card reader. CSP provides online support without the need to drive or wait in a physical line.  

Q. With police across America now a target, on and off duty, will the installation commander for each JBSA installation allow each police officer to protect themselves through concealed carry of a handgun under the authority of the Law Enforcement Officers Safety Act?

Texas Peace Officers and military police are constantly placing themselves in harm’s way by removing weapons that could protect them in order to enter each installation.

A. Thank you for your question. The safety and security of all JBSA personnel is one of our top priorities.

Currently, JBSA’s policy states, “carrying a privately owned firearm on all JBSA installations is prohibited except to transport to your on-base residence or the Security Forces armory.”

In order to balance the needs and concerns of the military missions across JBSA and the welfare of the community, our Security Forces Group is diligently working on a draft for a revised policy.

However, the full-time carry of a concealed firearm onto any JBSA installation or into government facilities is not authorized.

Once a new policy is coordinated and approved, it will be publicized. Until then, we ask that you continue to follow current procedures.