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NEWS | April 9, 2021

Feedback Fridays

By Brig. Gen. Caroline M. Miller 502d Air Base Wing Commander

Feedback Fridays is a weekly forum that aims to connect the 502d Air Base Wing with members of the Joint Base San Antonio community. Questions are collected during commander’s calls, town hall meetings and throughout the week.

If you have a question or concern, please send an email to jbsapublicaffairs@gmail.com using the subject line “Feedback Fridays.” Questions will be further researched and published as information becomes available.

Q. This comment is in regards to saluting retired officers at the JBSA-Randolph main gate. When entering the gate recently, I was told by the Security Forces gate guard that he was not required to salute retired officers.

That is the first time I have heard or been on the receiving end of a direct statement like this from a Security Forces member ever. I am an Air Force “brat” and did gate duty as a cadet, so is this true? The gate guard at the commissary gate had an entirely different answer/opinion.

A. Thank you for your feedback and we have addressed this to ensure our military personnel know the correct rules and regulations.

As a matter of military tradition, military personnel in uniform are required to salute when they recognize a person entitled to a salute, including retired personnel, except when it is inappropriate or impractical.  Civilian personnel are not required to salute anyone of any rank. 

Q. Does JBSA have a website (or another source) that provides Randolph’s current HPCON and restrictions to retirees; i.e., no Rambler gym access and/or any other amenities that retirees may use?

A. Thank you for your question. Our https://www.jbsa.mil/coronavirus/ website has important information on HPCON levels that we update with important information as it becomes available.  

In the commander guidance memos section, you will see the newest memo that states what services are available during our current state HPCON B plus. Additionally, in the top right corner of the coronavirus webpage, you will see the "facilities and services statuses" section.  You can click on either JBSA-Fort Sam Houston, JBSA-Randolph or JBSA-Lackland for the location you are seeking information on.

**Feedback Friday update from March 29, 2020 article:

“All three JBSA legal assistance offices are now seeing retirees for legal assistance, including estate planning services.  You can schedule an appointment at JBSA-Randolph by calling 210-652-6781; you can reach JBSA-Lackland at 210-671-3362; to schedule an appointment at JBSA-Fort Sam Houston, visit https://fortsamlegal.setmore.com/ or call 210-808-0169.”