An official website of the United States government
Here's how you know
A .mil website belongs to an official U.S. Department of Defense organization in the United States.
A lock (lock ) or https:// means you’ve safely connected to the .mil website. Share sensitive information only on official, secure websites.

Home : News : News
NEWS | March 26, 2021

Feedback Fridays

By Brig. Gen. Caroline M. Miller 502d Air Base Wing Commander

Feedback Fridays is a weekly forum that aims to connect the 502d Air Base Wing with members of the Joint Base San Antonio community. Questions are collected during commander’s calls, town hall meetings and throughout the week.

If you have a question or concern, please send an email to using the subject line “Feedback Fridays.” Questions will be further researched and published as information becomes available.

Q. A service members’ permanent change of station time should be a time of celebration and excitement as we move on to our new assignments, looking forward to new jobs, new sites, and new people.

However, this inevitable time in our careers almost consistently becomes bittersweet. The lack of communication, coordination and efficiency from multiple support offices often leaves Airmen ready to pull their hair out.

It is sad for me to say that JBSA-Lackland has not been the exception to this rule. Packing up your family and life, and moving into an unknown place is stressful enough without getting the run-around and dealing with ineffective processes.

From setting up our “smooth move” briefing all the way up to our “final out-processing,” we encountered myriad obstacles, some of which were brought about by the COVID-19 pandemic but others that seem to stem from just plain miscommunication.

How can you help to minimize, if not fully remove all of the frustrating obstacles inherent in the PCS system?

A. Thank you for reaching out!  We apologize the out-processing experience did not meet the standard of customer service that the 802nd Force Support Squadron strives to provide.

Some of the agencies listed on the checklist do not “auto-clear” their portion of the checklist.  Our military personnel team works with those respective agencies (for example, Mental Health, Dental, etc.) to ensure these have been completed. 

We have made updates to our checklist to include the removal of the Security/Line Badge item as it is no longer a requirement; however, this item will still be on previous checklists until all old checklists are exhausted from the system. 

We appreciate your valuable feedback, as it allows us in the 802 FSS to continue to make every effort within our portions of the out-processing actions to work toward providing a great customer experience to all we serve. 

If you have any additional questions or concerns, please do not hesitate to call our Military Personnel Flight Commander at 210-837-0366.  Thank you!

Q. What is the status of legal services for retirees at Joint Base San Antonio now?

A. Thank you for your question. Each JBSA Legal Assistance Office has its own policy for legal assistance. 

Currently, the JBSA-Fort Sam Houston legal office is seeing retirees and all eligible clients from all branches of the military. To book an appointment, visit or call 210-808-0169. 

At JBSA-Randolph, all eligible beneficiaries may obtain a notary service and/or power of attorney and may have a phone consultation with an attorney on a general legal issue, but the office is not making appointments for wills at this time for retirees.  The main phone line is 210-652-6781. 

The JBSA-Lackland legal office is now scheduling appointments for retirees on Wednesday mornings for general legal assistance and wills. Powers of attorney/notary services are available on a walk-in basis.  The phone number to that office is 210-671-3362.  

Additionally, for finding open/available services at each JSBA location during HPCON Bravo Plus, please visit On the right side of the page, you will see “Facilities and Services Statuses."