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NEWS | Jan. 22, 2021

Feedback Fridays

By Brig. Gen. Caroline M. Miller 502d Air Base Wing Commander

Feedback Fridays is a weekly forum that aims to connect the 502d Air Base Wing with members of the Joint Base San Antonio community. Questions are collected during commander’s calls, town hall meetings and throughout the week.

If you have a question or concern, please send an email to using the subject line “Feedback Fridays.” Questions will be further researched and published as information becomes available.

Q. The commissaries at JBSA-Randolph and JBSA-Fort Sam Houston need more electric wheelchairs. Most are in need of repair.

Often when I go to shop, the only available electric wheelchairs always need charging. For the last few months, I have had nothing but problems finding a chair that is charged.

I am a retired U.S. Air Force veteran and I have a hard time walking. They need more wheelchairs and to keep them charged.

A. Thank you so much for your service. Sorry to hear you are experiencing difficulty with electrical wheelchairs.

Both stores will be in contact with the Defense Commissary Agency's equipment branch to seek assistance in obtaining new carts.

JBSA-Randolph and JBSA-Fort Sam Houston currently have six to eight handicap carts operational; however, due to usage throughout the day, some of them may not be allowed enough time in between usage to regain a full charge.

Both stores do have at least two that are not operational and have a work order on them for repair. Aretha Queen is the store director at JBSA-Fort Sam Houston and can be reached at

Q. Can you watch the Air Force basic military training from afar in a field or from a hotel window? Thank you.

A.  Unfortunately, due to the location of BMT graduations, you are unable to view them in person. 

Please tune in to watch your loved one graduate online at