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JBSA News
NEWS | Oct. 2, 2020

Feedback Fridays

By Brig. Gen. Caroline M. Miller 502d Air Base Wing Commander

Feedback Fridays is a weekly forum that aims to connect the 502d Air Base Wing with members of the Joint Base San Antonio community. Questions are collected during commander’s calls, town hall meetings and throughout the week.

If you have a question or concern, please send an email to jbsapublicaffairs@gmail.com using the subject line “Feedback Fridays.” Questions will be further researched and published as information becomes available.

Q. Are there any plans to open the Winans gate at JBSA-Fort Sam Houston back up?

Schools at JBSA-Fort Sam Houston have started allowing some students to go back to face to face school and the sports teams have begun practice again (many at 6 a.m.).

It is inconvenient for parents and faculty to have to drive all the way around just to get on the base and then have to drive across the base to get to the schools.

A. Thank you for your suggestion. Starting Sept. 28, JBSA-Fort Sam Houston, Winans Gate is now open Monday through Friday from 5:30 a.m. until 9 p.m. for inbound and outbound traffic. We continue to monitor and evaluate the gates based on both traffic patterns and the needs of the community.

Q. My question is why can I get service to get my nails done, go to GNC, and get a latte, but I can’t get a will accomplished on base? Especially with everything that is going on? I am recently divorced, and God forbid anything would happen. 

From my understanding, their previous procedure before the pandemic was to complete the majority of the process online ahead of time, then read over it, and then sign.  Why can’t that still be accomplished? 

I just bought land last Monday and it had curbside closing. Just like the above, the paperwork was submitted prior, verified over the phone, then I drove up for the signature. 

I couldn’t imagine if anything happened to me and my current documentation was not up to date.

A. Thank you for your question. Currently, all three legal offices within Joint Base San Antonio (JBSA-Fort Sam Houston, JBSA-Lackland and JBSA-Randolph) are offering the full range of legal assistance services from wills to powers of attorney and legal advice on civil law matters by appointment only. 

The JBSA-Fort Sam Houston legal office is taking appointments for all eligible ID cardholders, including active duty, retired military members, and their dependents.

The JBSA-Lackland and JBSA-Randolph legal offices are currently only taking appointments for active duty military members and their dependents. Will worksheets and other select services may be prepared online at http://aflegalassistance.law.af.mil ahead of an appointment.

However, with will services, the client still needs to meet with an attorney to confirm and coordinate details of their will and to execute the documents with witnesses and a notary. 

For more information please visit https://www.jbsa.mil/Resources/Legal.aspx or the offices may be contacted at 210-671-3362 for JBSA-Lackland, 210-808-0169 for JBSA-Fort Sam Houston, and 210-652-6781 for JBSA-Randolph.