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NEWS | March 1, 2019

JBSA-Fort Sam Houston leaders update residents about family housing issues

By Kerrigan D. Simpson Army Support Activity Deputy Director of Plans, Training, Mobilization, and Security

Joint Base San Antonio-Fort Sam Houston residents met with installation leaders in a town hall hosted by Lt. Gen. Jeffrey Buchanan, U.S. Army North (Fifth Army) commanding general and Army Senior Commander at JBSA-Fort Sam Houston, at the Lincoln Military Main Resident Center Feb. 21.

The town hall was an initial step in a plan to address residents’ concerns about issues with privatized housing.

Key issues voiced during the town hall include mold, mildew and HVAC issues, repeat work orders for the same issue and lack of resolution due to substandard maintenance and repairs, as well as safety.

The Army Senior Commander and the Army Support Activity, responsible for the government-run Army Fort Sam Houston Housing Office, in conjunction with JBSA-Fort Sam Houston’s privatized housing partner, Lincoln Military Housing, are working to ensure systemic issues and gaps are corrected.

Lincoln Military Housing has already implemented a number of actions to better serve JBSA-Fort Sam Houston residents. LMH will conduct 100 percent call backs on all completed work orders and scheduled appointments will receive a call 30 minutes prior to maintenance arrival.

Duct work in all homes will be cleaned each time the home is turned over. Additionally, the Army Support Activity is conducting 10 percent call backs and visits on emergency work orders as an additional quality control measure to ensure residents are satisfied with the service they received.

The Department of the Army Inspector General, or DAIG, will visit Fort Sam Houston March 7-8. The DAIG’s goal is to assess the climate and customer satisfaction that JBSA-Fort Sam Houston residents have with Lincoln Military Housing. Residents will be notified via email, social media and the military chain of command of times and locations to meet with the IG team.

JBSA-Fort Sam Houston leaders will hold a follow-up town hall at 6 p.m. March 20 at the Military & Family Readiness Center, 3060 Stanley Rd., building 2797, at JBSA-Fort Sam Houston. All housing residents at JBSA-Fort Sam Houston are invited to attend to address additional concerns and to hear the current corrective actions being implemented.

Additionally, a 24/7 Housing Hotline has been established at 210-221-0891 as a means to address any unreported or unanswered housing concerns as well as any events of reprisal against residents.


Residents should continue to first report work orders through the Lincoln Call Center, 210-225-5564, before addressing their issues through the Hotline. As always, residents can also address any and all issues through ICE (Interactive Customer Evaluation) at*DoD.