JOINT BASE SAN ANTONIO, Texas –
The Joint Base San Antonio Common Access Card and ID card issuance process is expanding to give people more choices.
The appointment-only policy has been altered to give customers the option to choose what is most convenient for them. This change also allows personnel teams to reduce lead times for appointments and shorten wait times in the facilities.
Walk-ins will be seen on a first-come, first-served basis beginning at 8 a.m., with the last patron seen at 3:45 p.m..
“We anticipate a high demand for walk-in services and we highly encourage all patrons utilizing this service to arrive early, as there is a limited number of customers that we can see each day,” said 2nd Lt. Kaitlin A. Morgan, Chief, Military Personnel Section at JBSA-Fort Sam Houston. “This is due to the number of terminals and time taken for services. Once we hit capacity for that day, we will no longer be able to assist customers that same day.
Appointments will be scheduled in 15-minute increments beginning at 8 a.m., with the last appointment scheduled at 3:45 p.m.
Appointments can be made online at https://rapids-appointments.dmdc.osd.mil/appointment/default.aspx.
“We are extremely excited to add that customers can now check-in early by using the appointments website for their servicing location,” Morgan said. “This can be done up to 60 minutes prior to arrival from home computers or smart devices, in the comfort of their homes, while sitting at their office desk, while shopping or grabbing lunch, etc.”
For wait times and check-in procedures at each JBSA location, visit the JBSA-Fort Sam Houston site at https://queuekiosk.com/webaccess/?QID=45&QTKN=r93k0390dl230; the JBSA-Randolph site at https://queuekiosk.com/webaccess/?QID=47&QTKN=w9302dk903nf93; or the JBSA-Lackland site at https://queuekiosk.com/webaccess/?QID=46&QTKN=h32093dk30kdn3
“In addition, active duty dependents will be asked to leverage the online renewal process to the greatest extent possible,” Morgan added. “This means when they need to update their ID card, instead of booking an appointment or walking in for service, the sponsor logs onto the website and requests a renewal ID card online that will be processed within 7 to 10 business days. This means our active duty dependents will no longer have to wait in line and can just show up and get their ID cards.”
All dependents will need to be present upon pick up to sign their new ID cards.
For more information, visit http://www.jbsa.mil/Resources/802d-Manpower-and-Personnel-Flight/ID-Cards/.