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Lackland Family Homes launches 2018 housing survey

By Suzanne Farr | Lackland Family Homes | Sept. 14, 2018


At Lackland Family Homes, our primary goal is to provide quality housing and outstanding customer service, so residents have a positive and enjoyable experience living with us.


Housing residents are currently being asked to give feedback on Lackland Family Homes operations through the Resident Satisfaction Survey. The annual survey is an important part of our continuous improvement program that helps analyze performance and make any necessary changes and enhancements to ensure quality service is delivered across all aspects of our community operations.


Our commitment to provide consistent, exceptional customer service is an objective that our team strives for every day; it is our goal to provide top-notch, five-star service in every aspect of the resident housing experience.


Topics covered in the survey include resident experience with leasing, community management, maintenance and quality of the homes. All surveys are completely confidential and anonymous and residents are encouraged to provide open and honest insights.


“The Resident Satisfaction Survey allows us to see where we are excelling operationally and where there is room for improvement,” said Alison Birney, Lackland Family Homes Community Manager. “We encourage all residents to complete the survey so that we may better meet their needs, as well as those of our future residents.”


Residents are invited to join neighborhood survey events to collect and complete their survey. The first event will be our Resident Satisfaction Fall Festival event on the main base Sept. 28 and at Medina Sept. 29.


Residents with questions can contact the Community Management Office at 210-674-9366.


Survey updates and event information are posted on our Facebook page at http://www.facebook.com/lafbhomes. The final day for residents to complete their Resident Satisfaction Survey will be in mid-November.


Thanks in advance to all housing residents for their participation in the survey process. We look forward to receiving your feedback.


The Lackland Family Homes Management Office is located at 2254 Brian McElroy Drive, Joint Base San Antonio-Lackland.