2410 Jessup Road, building 4023, room 205
JBSA-Fort Sam Houston, TX 78234

Hours of operation:
Monday, Tuesday, Wednesday, Friday: 7:30 a.m. to 3 p.m.
Thursday: 7:30 a.m. to noon (closed in the afternoon for training)
Closed on all federal holidays

For military pay customer service, call 210-221-0930.

For travel pay inquiries, contact DFAS-Rome at 1-888-332-7411

Function: To provide accurate and timely Military Pay Processing including In/Out Processing, Separations and Reserve/National Guard Pay Processing.

TRANSFORMING MILITARY PAY FOR A STRONGER, MODERN FORCE

Soldiers requiring a pay change MUST start with their servicing HR professionals (Battalion S1). Soldiers MUST submit a CRM ticket via IPPS-A to their HR Professional for pay inquiries.

For the following five critical pay issues only, AMPO employees will see customers without requiring them to their S1 first.

1. “No Pay Due” on Leave and Earning Statement (LES).
2. LES shows a debt the Soldier does not understand.
3. Direct Deposit did not post.
4. Allotment did not reach its recipient.
5. Garnishment did not reach its recipient.

1) You may access My Pay for the following:

*Start, Stop, Change most Allotments (EXCEPT: Insurance, Star card, or most mortgage allotments)

*Change Address

*Change Federal and State Withholdings

*Direct Deposit Changes

*Start and Change Address for Bonds

*File/Update W2

*TSP

*Check Travel Voucher Payment Breakdown

2) Always file your PCS and TDY vouchers NLT 5 days.

3) Always out-process finance before PCS/TDY; otherwise this could cause delays in entitlements or debts

4) Please be familiar with your entitlements, check your LES monthly, and track your GTC balance.

5) Report to Finance for ANY changes in yours/spouse's dependency status (i.e. divorce, entering/leaving active duty, child birth, marriage, etc.)