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Tag: CPI

Total Force Service Center advances customer service, aligns with EVOLVE vision
August 19, 2025 — The Total Force Service Center has significantly improved customer service metrics over the past year, according to a TFSC liaison. Located within the Air Force Personnel Center, the TFSC serves as a customer service hub for Airmen across the Total Force. While its agents operate at Joint Base San Antonio-Randolph alongside AFPC personnel, agents are available to provide guidance to Reserve and Guard members based on information and procedures from ARPC. ...

Learning professionals tackle transformation though innovative CPI event
July 28, 2025 — From July 15–17, the Air Education and Training Command convened experts from across the Department of the Air Force for a Continuous Process Improvement event focused on mapping the Air Force’s learning ecosystem to create a shared understanding and meet the demands of the future force...