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Home : News : News
NEWS | Nov. 4, 2010

Clinic leadership offers recommendations for temporary system shutdown

By Robert Goetz 502nd Air Base Wing OL-B Public Affairs

The Randolph Medical Clinic's electronic medical records and scheduling system will be inaccessible Nov. 11-14 during relocation of the Composite Health Care System's computer server operating system at Lackland Air Force Base, resulting in a temporary change in some operating procedures.

One of leadership's recommendations is that beneficiaries who wish to schedule appointments the week of Nov. 15-19 do so by 4:30 p.m. Wednesday.

"We want the public to know that we will be printing appointment schedules Nov. 10 at 5 p.m. for the week of Nov. 15-19," said Maj. Dean Farrey, 359th Medical Group group practice manager. "We will be closed Nov. 11 for the Veterans Day holiday and Nov. 12 for a training day."

He said beneficiaries who have already scheduled routine or follow-up visits - or who schedule appointments by Nov. 10 - for the week of Nov. 15-19 will be included on the printed schedule.

"If they already have an assigned appointment, we will see them," Major Farrey said. "If they're active duty, they can walk in at any time during duty hours. All they have to do is go to the front desk and we will see them."

He said if the system is online Nov. 15, the clinic will experience "business as usual," but if electronic records are not yet available that day, there may be limited access for people with acute needs - those who are sick and want to be seen within 24 hours. Normally they call the central appointment line at 916-9900 to schedule an appointment. But if the system is still down, they should call 916-9900 so they can talk with a nurse in their assigned clinic. The nurse will either schedule an appointment or provide home care for the beneficiary's acute concern.

Beneficiaries who wish to book routine appointments for the weeks following Nov. 19 will not be able to do so while the system is offline.

In addition, the Randolph clinic and base exchange pharmacies will be closed Nov. 12 for a systems upgrade. Beneficiaries who need to refill prescriptions should use the automated call-in system by 11 p.m. Wednesday for pickup Nov. 16. The pharmacies will be unable to process any refills called in between midnight Wednesday and 6 a.m. Nov. 15. Those who experience problems using the automated call-in system should call 652-4127 and select option No. 2 to speak to a BX pharmacy staff member.