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Randolph clinic, health care team achieve highest AF ratings

By Robert Goetz | 502nd Air Base Wing OL-B Public Affairs | July 14, 2011

RANDOLPH AIR FORCE BASE, Texas — Just months after adopting a team approach to health care that focuses on the personal relationship between patient and provider, the Randolph Family Health Clinic and one of its teams have received the highest accolades from the Air Force Surgeon General for their efforts.

The Surgeon General's Medical Home Performance Incentives program, which measures the effectiveness of the new Family Health Initiative, has recognized Randolph as the best-performing medical treatment facility and the Randolph FHC's Crockett Team as the best-performing family health team for the first quarter of the current fiscal year.

Col. Soledad Lindo-Moon, outgoing 359th Medical Group commander, called the dual achievements "an awesome accomplishment and feat" in a memo to 359th MDG personnel.

"It required hard work, dedication and a concerted team effort that stretched medical group-wide," she said. "This was our first look and we knocked it out of the park."

The clinic compiled a composite score of 99.95 percent to achieve the top rank among MTFs, while the Crockett Team, which is headed by Dr. Peter Paily and physician's assistant Thomas Small, received the highest FHI team award. Other members of the team are registered nurse Debra Jirinzu, licensed vocational nurse Rachel Batiste, Staff Sgt. Samuel Medellin, Airman 1st Class Lindsay Sills, Lashon Risper and Melodi Martin.

"It's quite a recognition for our clinic," Col. (Dr.) Samuel Munro, FHC medical director, said of the MHPI honors. "We have the best Air Force clinic and the best team. They're all dedicated to their jobs and adhere to a philosophy of taking care of our patients."

Dr. Munro said the Crockett team "has a great sense of teamwork."

"They know what the Family Health Initiative is striving for," he said. "They make themselves available to their patients."

The Air Force started the Family Health Initiative in 2009 and continues to expand it to all its facilities. The FHI is based on the American Academy of Family Physicians' Patient Centered Medical Home concept.

Lt. Gen. (Dr.) Charles B. Green, Air Force Surgeon General, said the Air Force Medical Home "integrates the patient into the health care team, offering aggressive prevention and personalized intervention."

The Randolph FHC implemented the Family Health Initiative in April 2010. The clinic has seven active teams that typically consist of two providers, usually a physician and a physician's assistant; a nurse; and five technicians.

Dr. Munro said the FHI has proven to be a positive program for the clinic.

"We have received good feedback from our patients regarding quality of care, and the team-based, patient-centered approach has improved our continuity of care," he said. "Patients like seeing the members of one team. You develop a better working relationship that way."